Driven by the passion to improve quality of people's lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
We are looking for a Global Infrastructure & Service Vice President to front the strategy, design, delivery, and operations of WSA's global IT infrastructure and associated services. In this role, you will be responsible for ensuring reliable, scalable, secure, and cost-effective platforms that enable business capabilities across regions, while maintaining high service levels, strong governance, and operational performance.
What you will do
- Strategic leadership: Define and socialize the global infrastructure and services roadmap aligned with business objectives, growth plans, and digital transformation initiatives
- Architecture and engineering: Oversee the design, standardization, and evolution of data centers, cloud (public/private/hybrid), networks, storage, security, and monitoring/core platform services
- Service delivery management: Establish and optimize service catalogs, SLAs, OLAs, incident management, change management, release planning, and continuous improvement processes
- Operations and reliability: Drive high availability, disaster recovery, backup, and resilience programs; implement proactive monitoring, observability, and incident response playbooks
- Security and compliance: Collaborate with the Information security organization to ensure robust cloud and on-prem security controls, identity and access governance, encryption, risk assessments, and regulatory/compliance adherence across regions
- Financial stewardship: Develop and manage budgets, cost optimization (PUE/efficiency, cloud spend, vendor contracts), and total cost of ownership for infrastructure services
- Vendor and partner management: Lead strategic relationships with cloud providers, MSPs, hardware vendors, and security partners; negotiate terms and drive vendor performance
- Talent and organization: Build and lead a global team of engineers, architects, and operators; foster a culture of inclusion, accountability, and continuous learning; succession planning
- Governance and risk: Establish policies, standards, and governance frameworks; ensure audit readiness and risk management across all regions
- Stakeholder collaboration: Partner with CIO, product, security, compliance, and business units to enable rapid delivery of capabilities with appropriate risk controls.
What you bring
Experience
- Proven global executive leadership in infrastructure, cloud, and IT services (8–15+ years preferred) with a track record of delivering complex, multi-region programs
- Deep expertise in cloud architecture, networking, data center operations, security, identity/access management, and disaster recovery
- MBA or advanced degree; certifications such as architect/engineering, ITIL/ITSM, CISSP/CISA
- Experience with multi-cloud, SaaS ecosystems, and global data residency considerations.
Performance and personal competencies
- Strong financial acumen with experience in budgeting, cost management, and vendor negotiations
- Demonstrated ability to attract, retain, and develop diverse, high-performing global teams; strong collaboration and communication skills with executive stakeholders
- Strong governance, risk, and compliance mindset; experience with regulatory requirements (e.g., data protection, privacy, industry standards)
- Change management, program management, and the ability to lead through ambiguity in a fast-paced environment.
Who we are
At WSA, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful We can't wait to hear from you.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
