Job description:
Position Summary
We're looking for a strategic and hands-on VP of Fraud Management to protect our payments ecosystem while supporting business growth and customer experience. This role will balance fraud risk mitigation with commercial priorities, ensuring that fraud strategy is tightly aligned with company goals.
Key Responsibilities
- Procure and implement a real-time fraud management system and work with technology to ensure integration with NETS Merchant Management System
- Own and lead the end-to-end fraud management strategy, ensuring alignment with business objectives, growth plans including new products
- Develop and maintain relevant business procedures, workflows covering business fraud detection, handling, merchant communication, and reporting
- Monitor fraud risks across all payment flows (e.g., stored value products, digital wallets, merchant payouts, schemes e.g. Visa, Mastercard, Amex) and implement effective prevention strategies
- Design and optimize real-time fraud rules and machine learning models in collaboration with product and data teams to proactively detect and stop fraud
- Lead a team responsible for fraud analytics, operations, investigations, and systems management
- Drive continuous improvement in fraud KPIs, loss ratios, and customer friction rates
- Report on fraud trends, emerging risks, and mitigation plans to business leadership and cross-functional teams
- Conduct training and awareness for the NETS business
Requirements
Education and Experience
- Bachelor's or Master's in Finance, Risk, Business, Data Science, or related field
- 8 to 10years in fraud prevention and risk management, with at least 3 years in a leadership role within a fast-paced payments or fintech environment
Skills and Knowledge
- Deep understanding of payment systems, fraud typologies, regulatory landscape (e.g. PSD2, KYC/AML), and chargeback processes
- Proven ability to collaborate with business stakeholders and influence cross-functional teams
- Experience balancing fraud prevention with customer experience and conversion metrics
- Strong analytical and strategic thinking skills; familiarity with fraud tools, scoring systems, and data platforms
