Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
We are seeking a driven Digital Banking manager to lead end-to-end feature development and management for Private Bank & Wealth capabilities on UOB TMRW and Personal Internet Banking - serving retail customers across the wealth continuum through seamless and reliable digital experiences.
Key Responsibilities
- Lead and execute initiatives/enhancements for Private Banking business
- Drive the end-to-end product lifecycle, from business ideation and requirements gathering to implementation and feature launch
- Translate business needs into clear business requirements that support scalability and evolving customer demands
- Partner Business, Technology and Legal & Compliance stakeholders to deliver initiatives on time, within budget and aligned to KPIs
- Support end-to-end feature delivery including process design, operating model setup, UAT, training (Contact Centre/Branch), rollout planning and production validation
- Oversee day-to-day feature performance, ensuring a seamless and reliable customer experience
- Manage customer issues and complaints, driving timely resolution and minimizing customer and business impact
Role Requirements
- Minimum 8 years of Digital Banking, Digital Product Management experience
- Strong understanding of Private Banking, wealth products and digital customer journeys
- Experience delivering digital products and managing customer-facing capabilities
- Proactive and solutions-oriented, with a mindset to challenge and improve existing processes
- Strong communicator with the ability to work across multiple stakeholders
- Up-to-date knowledge of digital banking, mobile technologies, and industry trends
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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