Lead Risk Management & Controls: Identify operational risks, escalate Key Risk Indicators (KRIs) to management, and implement mitigation measures
Drive Process Re-engineering & Standardization: Challenge existing methods, foster innovation, and re-engineer reconciliation and investigation processes for standardization and improved controls
Utilize Data-Driven Insights & Analytics: Leverage internal and external data, apply analytics, and visualize insights to improve productivity, identify root causes, and achieve Straight Through Processing (STP)
Foster Stakeholder Collaboration & Project Leadership: Collaborate with stakeholders to understand challenges and support the Head of Department in leading projects and process improvements
Champion Operational Excellence & Digitalization: Provide User Requirements and perform User Acceptance Testing (UAT) and Live Verification for smooth operations, while supporting digitization and automation
Oversee Day-to-Day Operations: Manage daily operations of the Consumer Banking Operations team (Deposit & Unsecured lending product), ensuring efficient service delivery
Develop & Implement Operational Strategies: Create and implement operational strategies, policies, and procedures to optimize workflow, enhance productivity, and maintain compliance
Manage & Develop Team: Lead and develop a team of professionals, providing guidance, coaching, and performance feedback
Requirements
Experience in a similar operations leadership role, preferably in the banking or financial services industry
Demonstrated ability to lead and manage a team, with a track record of driving process improvements and enhancing operational efficiency
Strong analytical and problem-solving skills, with the ability to interpret data and provide data-driven insights
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Proven experience in process re-engineering and standardization, with a focus on improving productivity and service quality
Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment
