Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Purpose
The role is responsible for overseeing fraud risk controls, monitoring activities, investigations, and mitigation strategies related to merchant acquiring business and customer onboarding processes. The role ensures effective detection, prevention, and management of fraud risks across card acquiring, merchant acceptance, digital channels, and application onboarding while maintaining compliance with regulatory and network requirements.
The incumbent will work closely with business, operations, compliance, technology, card schemes, and external stakeholders to strengthen the bank's fraud risk management framework and minimize fraud losses.
Key Responsibilities
Acquiring Fraud Risk Management
- Manage the end-to-end acquiring fraud monitoring and investigation function.
- Conduct proactive monitoring and analysis of acquiring fraud trends, emerging fraud patterns, and merchant-related risks.
- Review and investigate suspicious merchant activities, transaction anomalies, excessive chargebacks, and potential fraudulent schemes.
- Perform merchant portfolio surveillance and recommend risk mitigation measures.
- Work closely with Merchant Acquiring Business teams to ensure fraud risks are identified and managed effectively.
- Develop and enhance fraud detection rules, monitoring parameters, and risk controls to strengthen fraud prevention capabilities.
- Escalate significant fraud incidents and provide timely management reporting.
Application Fraud Management
- Manage fraud risks associated with customer onboarding processes.
- Review and investigate suspicious applications, identity theft cases, synthetic identity fraud, and document manipulation.
- Establish and enhance preventive controls to detect fraudulent applications during onboarding.
- Collaborate with Operations, Compliance, and Business Units to improve fraud detection methodologies and controls.
- Perform trend analysis and identify emerging onboarding fraud risks.
Fraud Investigation & Case Management
- Lead fraud investigations and ensure thorough documentation of findings.
- Coordinate with internal stakeholders and law enforcement agencies where necessary.
- Prepare investigation reports and management updates.
- Recommend corrective and preventive measures based on investigation outcomes.
- Support fraud loss recovery and dispute management initiatives where applicable
Risk Governance & Regulatory Compliance
- Ensure compliance with internal policies, regulatory requirements, and card scheme rules.
- Support audits, regulatory reviews, and compliance assessments.
- Participate in risk governance forums and committees as required.
- Contribute to the enhancement of fraud risk management policies, procedures, and controls.
Stakeholder Management
- Partner with Business, Operations, Compliance, AML, Technology, and Product teams to strengthen fraud controls.
- Engage card schemes, industry forums, and external partners on fraud-related matters.
- Provide subject matter expertise on acquiring and application fraud risks.
Reporting & Analytics
- Prepare periodic fraud risk reports and dashboards for management.
- Analyze fraud trends, key risk indicators (KRIs), and loss metrics.
- Recommend strategic initiatives to improve fraud detection effectiveness and operational efficiency.
Qualifications & Experience
Education
- Bachelor's Degree in Business, Finance, Banking, Risk Management, Information Systems, Criminal Justice, or related disciplines.
- Professional certifications in Fraud Risk Management, Anti-Fraud, Risk Management, or Compliance are advantageous.
Experience
- Minimum 6–10 years of relevant experience in Fraud Risk Management, preferably within banking or financial services.
- Strong experience in Acquiring Fraud, Merchant Risk Management, Card Payments, or Application Fraud.
- Experience conducting fraud investigations and managing fraud prevention controls.
- Familiarity with card scheme requirements (Visa, Mastercard, UnionPay, etc.).
- Experience with fraud monitoring systems, transaction analytics, and case management tools.
Technical Competencies
- Acquiring Fraud Risk Management
- Application Fraud Detection & Prevention
- Merchant Risk Assessment
- Fraud Investigation & Case Management
- Fraud Analytics & Reporting
- Card Payment Ecosystem Knowledge
- Regulatory & Compliance Requirements
- Data Analysis and Trend Identification
- Risk Assessment & Control Frameworks
Behavioral Competencies
- Strong analytical and problem-solving skills.
- High attention to detail and investigative mindset.
- Effective stakeholder management and communication skills.
- Strong decision-making and risk assessment capabilities.
- Ability to work independently under tight timelines.
- Team player with strong collaboration and leadership qualities.
- Strong sense of integrity and professionalism.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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