Responsibilities
- Develop and manage project plans, timelines and budgets for Record Keeping Perimeter
- Coordinate with stakeholders to define project scope, objectives and deliverables
- Lead cross-functional teams including but not limited to IT, business analyst or application supports
- Identify potential risks and develop mitigation plans to address them
- Monitor project progress and adjust plans as necessary to stay on track
- Liaise with external vendors and contractors to procure necessary services and equipment
- Oversee the setup of Record Keeping solition components including servers, networking, storage etc
- Provide regular updates to management and stakeholders on project progress
- Prepare the project schedule, define the milestones
- Track and report progress, identify and mitigate risks, removing blockers
- Able to demonstrate the ability to undertake the above responsibilities
- Practical experience in managing projects on: Cisco voice, Unigy, SBC, voice recording (Verint/NICE), MS Teams
- Effective communication skills to handle comms to teams, management and cross function stakeholders at all levels, and a proven record track record of delivering projects
- Proficient in problem solving, analytical and project management for large scale project delivery
Technical & Behavioral Competencies
- 5+ Years experience delivering technical complex voice-related projects
- Understanding of Voice Recording Systems solutions and architecture
- Understanding of Voice Systems:
- IPC UNIGY Version 5.5
- Cisco CUCM v15
- MS Teams Voice
- Familiar with Agile delivery methodologies as well as traditional waterfall
- PMP, Prince-2 certified would be an advantage
- Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
- Excellent problem-solving skills
- Excellent customer-service and interpersonal skills
- Excellent communication skills
- Ability to prioritize along with good time management skills
- Ability to work as part of a Global team.
Specific Qualifications (if required)
- Problem solving oriented
- Team work
- Sense of ownership
