Visitor Experience Intern

Key Responsibilities

• Analyse customer feedback from reviews, surveys, social media, and other channels.
• Categorise feedback into key areas such as Ticketing, Retail, and Overall Experience.
• Identify recurring issues, trends, and opportunities for improvement.
• Prepare reports and present insights with actionable recommendations.
• Work closely with Marketing and Operations teams to support visitor experience improvements.
• Review the visitor journey across digital platforms, including the website, social media, and booking process.
• Identify UX/UI gaps and friction points that may affect user experience and ticket conversions.
• Recommend improvements to website design, content structure, and booking flow.
• Suggest ways to improve ticket sales conversion through better customer journeys and user experience.
• Monitor key metrics such as customer sentiment, ratings, engagement, and conversion rates.

Requirements

• Strong analytical and problem-solving skills.
• Detail-oriented with the ability to identify patterns and trends.
• Interest in customer experience, digital marketing, or UX/UI.
• Good communication and presentation skills.
• Able to work independently and collaboratively in a team environment.
• Familiarity with website user journeys, customer behaviour, or digital analytics is a plus.