Visitor Experience Associate (Part-Time at Singapore Discovery Centre, Joo Koon)

We offer the following benefits to our Part-time team members:

1. Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement
2. Overtime payment
3. Staff discount at the Company's retail and F&B outlets
4. Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits)
5. Transport reimbursement - Provided for duties performed outside official working hours
6. Season parking at Singapore Discovery Centre - Discounted season parking
7. Opportunity to convert to full-time - Subject to availability of position and good performance

Job Description

Part-time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can

Guest Service Associate

• Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc
• Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
• In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

• Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
• Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements:

• Able to handle various scopes of work, as well as handle difficult customers.
• Enjoy interacting with people of all ages and levels.
• Customer service oriented.
• Able to multi-task, prioritize, and manage time effectively.
• Able to make on the spot decision when safety is being compromised.
• Able to speak fluent English. Fluency in a second language will be advantageous.
• Possess intermediate computer skills, familiar with Microsoft Office.
• Able to handle POS system or cashier machines.
• Preferably at least GCE O Level or ITE qualifications and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Uniform provided.