VIP Account Manager

Job Responsibilities: Club Relationship Manager

工作职责:会所客户经理

1. Relationship Management & Retention | 客户关系维护与留存

Serve as the primary point of contact for VIP members, building and maintaining long-term, high-trust relationships through personalized service. 担任VIP会员的主要联络人,通过个性化服务建立并维护长期、高信任的客户关系。Proactively manage member feedback and resolve any issues or complaints with discretion and professionalism.主动管理会员反馈,并以谨慎和专业的态度解决任何问题或投诉。

2. Membership Growth & Sales | 会员增长与销售

Identify and pursue potential high-net-worth individuals or corporate leads to expand the club's membership base. 识别并开发潜在的高净值个人或企业客户,以扩大公司的会员基数。

Conduct club tours and presentations for prospective members, effectively communicating the exclusive benefits and value of the club.为潜在会员提供会所参观导览和演示,有效地传达会所的专属权益与价值。

3. Event Coordination & Execution | 活动策划与执行

EN: Collaborate with the operations team to plan and host exclusive member events, such as wine tastings, private dinners, or networking galas. 与运营团队协作,策划并举办专属会员活动,如品酒会、私人晚宴或社交盛典。

Ensure all events meet the club's luxury standards and provide unique networking opportunities for members. 确保所有活动符合会所的豪华标准,并为会员提供独特的社交机会。

4. Operational Excellence | 运营卓越

Oversee the daily concierge services and ensure all facilities are maintained to the highest standards of cleanliness and exclusivity.

监督日常礼宾服务,并确保所有设施均保持最高标准的整洁度与私密性。

Maintain an accurate and up-to-date member database (CRM) to track preferences, milestones, and engagement levels.

维护准确且实时的会员数据库 (CRM),以追踪会员偏好、重要纪念日及参与度。

5. Compliance & Confidentiality | 合规与保密

Strictly adhere to the club's privacy policies and ensure the utmost confidentiality regarding members personal information and activities.

严格遵守会所的隐私政策,确保会员的个人信息及活动轨迹绝对保密。

Practical Tips for Job Advertisement (Requirements)

招聘广告实操建议(任职要求)

1. Experience |工作经验

experience in luxury hospitality, private clubs, or high-end relationship management. 具备奢华酒店、私人会所或高端客户关系管理经验。

2. Communication Skills 沟通能力

Exceptional interpersonal skills with the ability to engage professionally with C-suite executives and VIPs.出色的交际能力,能够与企业高管及 VIP 客户进行专业的互动。

3. Core Competencies | 核心业务能力

Proven track record in achieving membership sales targets and maintaining high member retention rates. 在达成会员销售目标和维持高会员留存率方面有良好的过往业绩。

Strong organizational skills with the ability to manage private events and exclusive functions from concept to completion.具备极强的组织能力,能够独立完成私人活动从策划到执行的全过程。

4. Professionalism & Ethics | 职业操守与素养

High level of integrity and discretion in handling sensitive and confidential member information.在处理敏感和保密的会员信息时,具备高度的正直诚信和谨慎态度。

Polished professional appearance and a proactive, service-oriented mindset. 拥有得体的职业形象,以及积极主动、服务至上的工作意识。

Salary Range (薪资范围): Managerial role. 市场标准。

Job Location (工作地点): Orchard