Vice President, Voice Access Engineer, Employee Experience Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Looking for a professional engineer with in-depth knowledge of carrier / transport and SIP access technologies. The position will reside in Bank of America Access/Shared Services Engineering team directly supporting Architecture and Engineering functions for Employee Experience Technology products and solutions.The staff resources working in this position will be responsible for development of program schedule, program tasks, communication materials for senior leadership and engineering documentation in relation to fast moving programs.

Responsibilities:

• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
• Directly support business-initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.
• Provide local software and hardware support requiring complex integrated configurations in the areas of Sonus/Ribbon SBC (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, with integrations to products such as Avaya, Cisco, and Genesys.
• Complete SIT testing, document results, develop and write scripts, MOP and low-level designs for implementation and configuration of Sonus/Ribbon SBC, SecureLogix, Intrado E911 and associated integrations.

Required Skills:

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual.
• 10+ Years telecommunications experience.
• Strong knowledge of session border controllers Sonus/Ribbon GSX/7k Session Border Controller and SIP/TDM Trunking.
• Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, and codecs are required.
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
• Knowledge of LAN/WAN communications, switches and routers.
• Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Experience with configuration and support experience in a complex multi-layered network environment.
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
• Experience working under tight deadlines and high-pressure environment.
• Excellent troubleshooting and analytical skills.
• Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.