Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.
Based in Singapore Corporate Office, we are looking for a passionate and energetic individual to join us as Vice President, Pre-opening and Operations Support.
Job Responsibilities:
This position will report directly to Chief Operating Officer with primary responsibility in four key areas: 1) Operations Support 2) Pre-opening 3) Quality and Brand Standards 4) Global Procurement.
Responsibilities:
Operations Support
- Drive continuous operational improvement (process and product), including implementation, governance, and ongoing review of brand product and service operating standards.
- Champion brand standards and quality assurance across all properties, ensuring consistency in guest experience, service delivery, and design intent across Pan Pacific, PARKROYAL COLLECTION and PARKROYAL brands.
- Drive operational financial performance, including GOP optimisation, cost efficiency, labour productivity, and flow-through improvement, while maintaining brand integrity and guest experience.
- Partner closely with Finance and Commercial teams on budgeting, forecasting, andperformance improvement initiatives, ensuring alignment with corporate and ownership expectations.
- Leverage system-wide expertise and resources to support properties and facilitate the sharing of best practices across the Group.
- Facilitate comprehensive brand product and service plans for existing hotels and new developments.
- Support the COO in designing, refining, and implementing brand operating standards, including brand magnifiers and key touchpoints.
- Coordinate with Commercial, Marketing and Brands, People & Culture, Technical Services, and other functions to ensure consistent execution of brand and operational standards.
Operational Financial Performance
- Analyse operational and financial performance monthly, developing strategies and action plans with functional teams, VP Operations / Area GMs, and GMs to achieve targeted financial and operational outcomes.
- Drive financial performance across operating and pre-opening assets, with a focus on GOP optimization, cost control, and revenue enhancement.
- Partner closely with Finance and Commercial teams to develop and execute budgets, forecasts, and performance improvement plans.
- Monitor key financial metrics including flow-through, departmental profitability, labour productivity, and cost ratios.
- Identify operational efficiencies and implement initiatives to improve margins without compromising guest experience or brand integrity.
- Support asset management and ownership engagement through clear performance reporting and strategic recommendations.
Pre-Opening
- Lead and manage pre-openings for all Pan Pacific, PARKROYAL COLLECTION and PARKROYAL hotels & resorts.
- Develop and execute comprehensive pre-opening plans, ensuring alignment across all functions, timelines, and budgets.
- Coordinate cross-functional teams and establish vendor relationships to ensure seamless project execution.
- Ensure operational infrastructure, systems, and standards are in place for handover to Operations.
- Maintain oversight of project progress, proactively identifying and mitigating risks, and critical issues.
- Ensure financial discipline during pre-opening phases, including budget adherence, cost control, and procurement alignment.
- Conduct post-mortem reviews to capture lessons learned and integrate improvements into future projects.
Quality & Brand Standards
- Oversee a robust quality management framework, including audits (e.g., LQA), guest feedback platforms (e.g., Trust You or equivalent), and continuous improvement initiatives to elevate guest satisfaction and brand compliance.
- Champion and enforce brand standards across all operating and pre-opening properties, ensuring consistency in guest experience, design intent, service delivery, and operational execution.
- Establish and oversee a robust quality assurance framework, including audits, guest feedback analysis, and continuous improvement initiatives.
- Partner with brand, design, and operations teams to refine and evolve standards in line with market expectations and brand positioning.
- Drive accountability at property level to achieve and exceed internal quality benchmarks, guest satisfaction scores, and brand compliance metrics.
Global Procurement & Strategic Sourcing
- Provide oversight and strategic direction on global procurement and sourcing practices across the portfolio to ensure alignment with brand standards, cost efficiencies, and operational requirements.
- Collaborate with procurement and project teams to support pre-opening sourcing of OS&Eand FF&E, ensuring quality, cost-effectiveness, and timely delivery.
- Support the development of preferred supplier programs and procurement frameworks, leveraging scale and standardisation across regions.
- Promote procurement governance, transparency, and compliance, ensuring adherence to company policies and audit standards.
- Encourage sustainable and responsible sourcing practices aligned with the Group's ESG commitments.
Other Responsibilities:
- Any other duties of a comparable nature as may be required.
The Person:
- At least 5 years of senior management experience in corporate roles in corporate office in Singapore or Asia Pacific Region
- Bachelor's degree in business discipline
- Experience in hotel management in luxury hotel and resort in Asia
- Solid operational experience with an established hotel group in Asia Pacific Region
- Experience in working with senior leadership team directly in implementing company-wide strategies and operational improvement plans
- Understanding of operational finance, strategy, and performance improvement
- Experience in pre- openings and re-brandings
- Have an eye for details and able to define and implement standards expected of an upper upscale and luxury hotel and resort
- Excellent interpersonal skills with level of flexibility and adaptability
- A professional image and personality exuding confidence
Pan Pacific Hotels Group provides equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
