As Vice President, Digital Platforms Delivery & Transformation, you will lead the shared delivery, operational excellence and transformation capability across Great Eastern's digital platform portfolio, enabling our customer and distribution platforms to scale with greater speed, resilience and consistency.
Working in collaboration with Digital Distribution Platforms, Digital Customer Platforms, Group IT and business stakeholders, you will drive enterprise product launch delivery, platform transformation and operational excellence, establishing the common execution disciplines, engineering practices and delivery governance that underpin Great Eastern's next generation of digital platforms.
Key Responsibilities
- Lead enterprise product launch delivery across Digital Distribution Platforms and Digital Customer Platforms, governing the end-to-end execution of product launches from planning, dependency management and solution design through implementation, testing, release and production deployment.
- Own platform operations and service management, ensuring high platform availability, operational resilience and business continuity through disciplined incident management, problem management, production support, observability, SLA governance and continuous service improvement.
- Drive platform transformation and process re-engineering, leading platform modernisation, re-platforming, technical debt reduction and end-to-end process redesign to simplify delivery, improve engineering productivity, reduce operational complexity and strengthen long-term platform scalability.
- Lead cross-platform programme execution for strategic initiatives spanning multiple business and technology domains, managing dependencies, risks, governance, executive reporting and stakeholder alignment to ensure successful enterprise delivery.
- Establish common delivery governance and execution disciplines across Digital Platforms, defining delivery frameworks, quality assurance, release governance, portfolio management, execution standards and delivery practices to improve consistency, transparency and predictability.
- Partner with Group IT to shape enterprise platform capabilities, co-driving engineering standards, architecture governance, DevSecOps maturity, environment readiness, technology convergence and strategic platform investments across the digital landscape.
- Drive operational excellence through data and continuous improvement, embedding delivery metrics, automation, process optimisation and performance management to improve execution quality, operational efficiency and customer outcomes.
- Build a high-performing delivery and transformation organisation, developing programme leadership, service management capability, strategic vendor partnerships and a culture of accountability, collaboration and continuous improvement.
- Thinks strategically about enterprise digital platforms and understands how disciplined delivery, operational excellence and platform transformation enable business growth, innovation and superior customer experiences.
- Has a strong track record leading enterprise digital delivery, platform operations or large-scale transformation across multiple products, platforms or business domains.
- Demonstrates sound commercial, operational and technology judgement, balancing delivery speed, platform resilience, engineering quality, governance and business outcomes within complex regulated environments.
- Brings broad technology fluency across modern digital architecture, including APIs, cloud, microservices, DevSecOps, observability, platform engineering and enterprise delivery, with the ability to partner effectively with engineering teams.
- Understands the complete digital delivery lifecycle, from programme mobilisation and governance through implementation, live operations, continuous optimisation and platform transformation.
- Excels at leading cross-functional organisations and influencing senior stakeholders across business, technology, operations and external partners within complex matrix environments.
- Has 12 to 18 years of relevant experience leading enterprise digital delivery, platform transformation, technology operations or large-scale digital change programmes, preferably within the insurance industry or broader financial services.
- Holds a degree in Business, Engineering, Computer Science or a related discipline. Experience leading enterprise platform modernisation, digital operating model transformation or complex technology delivery at scale will be advantageous.
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Singapore
