VDI Support (Virtual Desktop Infrastructure)

Description:

. Provide L3 support for VMware Horizon View VDI environment, handling complex incidents and escalations.
. Troubleshoot and resolve advanced VDI issues related to connectivity, performance, and user experience.
. Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), Composer/Instant Clones.
. Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
. Oversee gold image management, patching, and application delivery within the VDI environment.
. Monitor and optimize VDI performance, capacity, and availability to meet SLA requirements.
. Collaborate with infrastructure, network, security, and EUC teams for end-to-end service stability.
. Implement and enforce security policies and access controls within the Horizon environment.
. Automate and enhance operations using PowerShell, scripting, and Horizon tools.
. Maintain documentation, reporting, and stakeholder communication on system health and improvements.