The Opportunity
You're the person who turns Adobe's platform into business outcomes customers can see, measure, and act on. This role sits at the intersection of strategy, data, and executive influence. Your mandate: help our most strategic Customer Experience Orchestration customers in the JAPAC region quantify value, accelerate time-to-impact, and build solid reasons that drive expansion, retention, and advocacy. Partnering with Customers and Adobe teams (e.g., Account teams, Ultimate Success, Professional Services), you will anchor Adobe's work in hard numbers and strategic narratives not fluffy marketing claims. This role will become an expert in how Adobe's products deliver measurable business outcomes, develop scalable value tools, and generate thought leadership to encourage customer growth and innovation.
What You'll Do
Value Discovery & Framing
- Lead structured discovery with senior customer collaborators (CMOs, CDOs, CIOs, CFOs) to identify growth, efficiency, and experience opportunities tied to Adobe's Customer Experience Orchestration portfolio.
- Conduct Value Measurement Workshops to align key customer collaborators on priority use cases and the measurement framework/important metrics needed for Value Realisation.
- Build compelling, data-driven value hypotheses anchored in industry benchmarks, customer data, and Adobe telemetry.
Impact Development
- Collaborate with customers to showcase return on investment, cost savings, efficiency improvements, and revenue impact directly tied back to Adobe technology investments.
- Translate technical capabilities into financial outcomes using clear economic models, Adobe tools, and benchmarks.
- Work together with Adobe Teams such as Sales and Customer Success to assist with renewals, expansion, and executive alignment discussions.
Value Realisation & Measurement
- Propel progress within Adobe's Value Realisation Acceleration (VRA) framework by addressing challenges and tracking value results across consumption, use cases, and N$R. Attend frequent value meetings with Adobe teams to grasp the context more clearly and assist them in advancing value more rapidly.
- Attend customer meetings e.g., SBR or equivalent experience with executives to help the Adobe teams demonstrate realised return on investment and identify new value pathways.
- Help promote adoption of Adobe's value methodology throughout the ecosystem and JAPAC customers.
What you need to succeed:
- 510+ years in value engineering, management consulting, transformation, strategy, finance, or similar roles. Champion of value methodology.
- Proven success building arguments for enterprise technology, digital marketing or transformation programs.
- Strong financial modelling capability.
- Ability to translate complexity into crisp, executive-ready insights.
- Comfortable engaging with senior executives at large enterprises across JAPAC. Excellent written and verbal communication skills.
- Demonstrated ability to influence with authority across cross-functional teams.
- Familiarity with Adobe Experience Cloud or related marketing/commerce/customer experience technologies to drive personalization and optimization programs (ideal, but not required).
- Past experience in program management, scaled agile delivery or similar as a squad member; Scrum master experience beneficial.
Adobe for All
Adobe strives to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs developed to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all.
Take the leap and dive in
Enjoying what you have read and excited to get started Concerned you may not possess every skill we desire Just take the plunge and apply we understand that bringing a variety of perspectives together makes us better as a whole. We'd love to discover how we can promote Creativity for All together!
Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.
We will provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. We also offer accommodations to perform essential job functions and to receive other employment benefits and privileges. Please contact us to request accommodation.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let's Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [Confidential Information] or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.
