UX/UI Designer

ROLE PURPOSE

The UI/UX & Graphic Designer (App & Web) is responsible for shaping Guardian Singapore's digital customer experience across the mobile app and website. The role combines strong visual design and practical UI/UX skills to deliver on-brand, engaging, and locally relevant digital assets, ensure consistent application of design systems, and collaborate with stakeholders to create seamless, conversion-ready user journeys.

1. UI/UX Design Execution for App & Web
. Apply group-wide UI/UX guidelines and design systems to deliver consistent, responsive designs for Guardian Online (web and mobile app)
. Tailor layouts and interaction flows to meet Singapore customer needs and commercial requirements
. Prepare user flows, wireframes, mockups, and interactive prototypes to support new features, modules, or journeys
. Conduct usability checks and support UAT with product teams

2. Graphic & Campaign Asset Creation
. Design and produce high-impact digital assets including web banners, homepage modules, category headers, app visuals, and push notification creatives
. Adapt master campaign key visuals for multiple formats and devices (desktop, mobile) ensuring legibility, brand consistency, and performance
. Deliver production-ready assets in correct dimensions, formats, and compression standards

3. Localisation & Visual Quality Assurance
. Customize shared design elements to align with Singapore's promotional calendar, customer habits, and regulatory standards
. Conduct preflight checks and QA for all visual assets and UI deployments across iOS, Android, and responsive web
. Identify and escalate UI/UX issues to product and tech teams for resolution

4. Cross-functional Collaboration & Stakeholder Management
. Collaborate with Online Manager, Marketing, Commercial, and Tech teams to align design timelines and priorities
. Lead creative calls, summarise action items, and coordinate dependencies across teams
. Support internal and external stakeholders to ensure timely and accurate delivery of creative assets

5. Performance Tracking & Design Governance
. Monitor post-launch performance of digital assets and UI updates (e.g., CTR, engagement, bounce rates) and recommend improvements
. Maintain asset libraries, design documentation, and version control to ensure smooth handover and team alignment

REQUIREMENT AND QUALIFICATIONS

1. Diploma or Degree in Visual Communication, Digital Design, Interaction Design, Multimedia, or related field

2. Min. 1 year of UI/UX + digital graphic design experience with a strong portfolio

3. Proficient in Figma, Photoshop, Illustrator knowledge of responsive layouts, asset optimisation, accessibility, basic HTML/CSS

4. Experience collaborating across Marketing, Commercial, Product, and Tech teams

5. Strong communication, project management, and ability to handle multiple requests/deadlines

6. Customer-focused, detail-oriented, organised, flexible, and proactive

7. Eager to learn and stay updated on design and e-commerce trends

8. Strong stakeholder management and communication skills across Finance, Operations, and Property teams.

9. Proactive, detail-oriented, and comfortable working in a fast-paced retail environment.

10. Goal-oriented team player.