UX Specialist

Responsibilities

• Conduct and lead user research and usability testing for internal and enterprise products, including interviews, contextual inquiry, surveys, prototype testing, and adoption feedback loops.
• Design self-service platform experiences for product teams, developers, business users, and operational stakeholders, with the aim of reducing friction across access, onboarding, provisioning, deployment, and support workflows.
• Map complete user journeys across complex operational workflows, identifying pain points, handoffs, dependencies, governance controls, and opportunities to simplify processes.
• Use service design approaches to define service blueprints, backstage processes, touchpoints, responsibilities, and ownership across platform and product delivery journeys.
• Design developer workflows and platform interaction patterns covering golden paths, environment provisioning, deployment requests, access management, documentation discovery, and operational support.
• Produce wireframes, prototypes, interaction flows, information architecture, and design specifications that can be tested and refined with users before implementation by engineering teams.
• Design role-based dashboards and views that provide relevant information to different stakeholder groups, including developers, product owners, operations teams, security, finance, and leadership.
• Develop clear data visualization approaches for platform metrics such as adoption, delivery progress, service health, cost, incidents, compliance posture, and user feedback.
• Work closely with product owners, engineers, architects, security, finance, operations, and business stakeholders to ensure UX decisions are practical, evidence-based, and aligned with platform objectives.
• Document design principles, reusable UX patterns, user journeys, design decisions, and research findings to strengthen consistency, maintainability, and knowledge retention.

Qualifications

• More than 5 years of hands-on experience in UX, product design, service design, or experience design, preferably involving internal platforms, enterprise systems, developer tools, or operational products.

Required Skills

• Strong experience in user research and usability testing, including the ability to plan research activities, synthesize findings, and translate insights into actionable product and platform improvements.
• Experience designing self-service platforms, internal portals, workflow tools, or enterprise products that support multiple user groups and operational scenarios.
• Experience designing developer workflows, technical user journeys, onboarding experiences, documentation journeys, request workflows, or platform services used by engineering teams.
• Strong service design expertise, including service blueprinting, stakeholder mapping, journey mapping, process mapping, and touchpoint design across complex workflows.
• Ability to design role-based dashboards, information views, and reporting experiences that are tailored to different stakeholder groups and their decision-making requirements.
• Strong data visualization capabilities, with the ability to translate complex operational, technical, cost, risk, or performance data into clear, useful, and actionable views.
• Proficiency in modern design and prototyping tools such as Figma, Miro, FigJam, or equivalent platforms, including experience using AI-enabled design capabilities to accelerate ideation, prototyping, and design iteration.
• Good AI literacy, including an understanding of AI-assisted workflows, the ability to assess appropriate applications of AI tools, and the ability to use them responsibly across research, ideation, prototyping, and product design activities.
• Ability to collaborate with product owners and engineering teams to translate user journeys into backlog items, design specifications, acceptance criteria, and implementation-ready workflows.
• Strong communication and facilitation skills, including the ability to conduct workshops, explain design rationale, align stakeholders, and communicate user insights to both technical and non-technical audiences.
• Comfortable working within an agile, product-focused environment where designs are continuously tested, iterated, and improved based on evidence, adoption feedback, and measurable outcomes.

Preferred Skills

• Experience designing within cloud, platform engineering, DevSecOps, AI, data platform, automation platform, or technical operations environments.
• Familiarity with enterprise technology delivery, governance processes, access control workflows, change management, audit requirements, or operational support models.
• Experience developing design systems, reusable UX patterns, or component libraries for internal products.
• Experience designing dashboards using platforms such as Power BI, Azure dashboards, Grafana, or similar visualization tools.
• Familiarity with public sector, regulated enterprise, or government technology environments.
• Exposure to tools such as Jira, Confluence, Azure DevOps, GitHub, ShipHATS, Figma, Miro, or other modern product, design, AI-assisted, and engineering collaboration tools.