About UR
UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place. Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience.
We are currently in beta, with multiple user types and we need someone who obsesses over how these people experience UR end-to-end.
What Youll Do
- Own the UX Strategy: Lead the end-to-end experience thinking across the product from onboarding, card activation, and crypto on-ramping, to fiat exits, cross-chain transfers, and KYC loops.
- Design for User Modes: Understand and design for user context and what that means for their in-app experience, default paths, information surfaces, and UI affordances.
- Drive User Research: Define what research should be done (qualitative interviews, usage data, surveys, prototypes), the questions were answering, and the outcomes we want. Then lead and execute it.
- UX Writing: Own key UX copy surfaces from onboarding instructions to empty states, tooltips, and error messages and ensure they are simple, human, and precise.
- Mentor & Guide Designers: Work closely with our UI-focused designers to raise the UX maturity of the team.
- Collaborate Cross-functionally: Be a strong partner to product and engineering. Question legacy flows, challenge technical constraints, and help shape UX-informed tradeoffs that move us closer to our user vision.
- Measure What Matters: Define metrics to measure experience quality (e.g., task success, time to completion, drop-off) and collaborate with product/data to implement and iterate.
Who You Are
- Have 7+ years in UX design, preferably in consumer fintech
- Youve led UX for a consumer fintech or banking product, ideally in early-stage (01) environments.
- Youve shipped full user journeys not just screens and understand how to design across constraints (legal, regulatory, tech debt).
- You know that great UX is a cross-functional outcome, and youre not afraid to challenge team members if something breaks the user promise.
- Youve coached designers to think in terms of experience, not just visual design.
- You write clearly, think in systems, and design with intent.
- You care deeply about customer experience beyond the app support channels, delayed KYC triggers, transactional emails, even what a blocked card feels like.
Nice to Have
- Exposure to crypto/web3 flows (wallet connections, bridging, gas fees, etc.)
- Experience working on DeFi, exchanges, or digital wallet products
