User Operations Specialist

About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Why Join Us:

At BIT, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

Job Responsibilities:

• Oversee daily product and user operations for US stock trading products, focusing on user acquisition, activation, retention, and conversion.
• Analyse user behaviour, trading data, and market trends to identify growth opportunities and propose practical product improvements.
• Work closely with the product team to support feature development and translate user feedback into actionable changes.
• Plan and execute user campaigns, incentive programmes, and trading activities to enhance participation and transaction volume.
• Collaborate with marketing, product, and tech teams to ensure smooth execution and evaluate campaign performance for continuous optimisation.
• Stay updated on US market trends, trading mechanisms, and competitor activities to support business growth and product innovation.

Job Requirements:

• Bachelor's degree or above in Finance, Marketing, Business, or related fields.
• Minimum 2 years of experience in internet, fintech, trading, or related industries.
• Solid understanding of US stock market structure, trading hours, order types, and clearing processes.
• Strong analytical skills and proficiency with tools such as Excel or SQL.
• Good communication and coordination skills, with experience working across teams.
• Proficient in English; Mandarin is an advantage.

Preferred:

• Experience in product operations or user growth for US stock trading platforms.
• Personal or professional trading experience in US equities.
• Background in fintech, brokerage, or online trading platforms.
• Experience in cross-border or regional projects.

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