User Experience Researcher

Experience working as a user researcher and/or service designer

Advanced degree, training, or certification in service design, UX design, HCI, or related design fields

Comfortable working with Product, Tech, Data, and Business partners to deliver services and experiences

Strong knowledge in product design processes and emerging technologies

Demonstrates systems thinking, teamwork, leadership, planning and successfully implemented projects in a dynamic and agile environment.

Familiarity with design and prototyping tools, such as: Figma, and/or Adobe Creative Suite

Self-directed, organised, efficient; a deep and insightful thinker who likes the challenge of a complex problem, and is an effective communicator, presenter, and negotiator.

Direct experience in both traditional and modern approaches to recruitment, diverse research methods, and reporting.

Knowledge of user research principles, methodologies, and deliverables

Strong ability to identify key research objectives in partnership with product, design, brand, and engineering teams to address research needs for various brands and projects throughout the product life cycle.

Strong knowledge of various research methods and the experience to select the right research to do at the right time and synthesise insights into coherent, digestible deliverables that visually reflect those results, including service design blueprints, journey maps, and process flows.