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Understanding of Experience Management concept (CX / DT background is a plus )
Basic knowledge on XM tools (preferable Qualtrics)
Research and need analysis capability
Customer / Partner Journey mapping
Customer segmentation and personas creation
Service blueprint design
Collect and coordinate data (rules, survey standards, metrics selection)
Analytical approaches, reporting and create dashboard
Implement, roll out and communicate XM as per XM framework (from Nang)
General experience should be 2+ years.
Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
Prefer candidates who are skilled in business case calculation, business analysts.
Date Posted: 05/02/2025
Job ID: 105044293
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.