User Experience Designer

Job Description:

About the Role

The UI/UX Designer for CX/PX designs intuitive, accessible, and customer-friendly digital journeys. The role focuses on simplifying service experiences, improving task completion, reducing friction, and creating consistent, user-centred designs across web, mobile, and self-service touchpoints.

· Conduct customer research, usability testing, journey mapping, and service experience analysis.

· Design wireframes, prototypes, user flows, information architecture, and high-fidelity UI screens.

· Improve onboarding, form completion, navigation, service discovery, mobile usability, and accessibility.

· Apply design system standards while tailoring interfaces for customer clarity and adoption.

· Partner with Product Managers and Engineers to translate insights into practical design specifications.

· Use customer feedback, behavioural data, and usability findings to iterate and improve digital journeys.

Preferred Skills

· Strong proficiency in Figma or equivalent design and prototyping tools, including reusable components, variants, and design handoff practices.

· Experience applying design systems, UI standards, and accessibility guidelines to create consistent, inclusive, and scalable customer-facing interfaces.

· Ability to conduct user research, usability testing, customer journey mapping, and service blueprinting to identify pain points and improvement opportunities.

· Good understanding of information architecture, interaction design, responsive design, mobile-first design, and form usability.

· Ability to translate customer feedback, behavioural data, and business requirements into clear design recommendations and practical product improvements.

· Strong collaboration skills to work effectively with Product Managers, Engineers, business stakeholders, and service owners in an agile delivery environment.

· Clear communication and storytelling skills to explain design rationale, trade-offs, and user impact to both technical and non-technical audiences.

· Basic understanding of front-end development concepts such as HTML, CSS, component behaviour, and design feasibility is preferred.

What Success Looks Like

Customer journeys are easier to understand and complete, service friction is reduced, accessibility is improved, and digital experiences become more intuitive, consistent,and adoption ready.

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