Urgent Regional Service Delivery Manager (ITIL, In-house)

trust recruit pte. ltd.

2-4 Years

SGD 8,000 - 10,000 per month

Singapore

Posted 16 hours ago
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Job Description

Highlights:

5 days work week, normal office working hour
Great remuneration & benefits
Great career progression
Location: East

Responsibilities:

Achieve highest level of service support to the Customer office/retail operations
Proactive approach to bring the customer's Regional Service Desk services to next generation level
Strong sense of current and future technology, for the continuous Service Desk model optimization
Oversee a supporting team including Regional Service Desk in Malaysia, in-country SDMs and dedicated onsite engineers at client sites in APAC region
Owner of the Incident, Request and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
Be accountable for the quality of Service and performance ensuring future demand from growth and projects is understood and factored into capacity plans
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Prepare reports, analyze data to identify trends and areas for improvement, and produce accurate management reporting on IT Service performance.
Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes
Any other ad-hoc tasks when required by the Senior Management

Requirements:

Bachelor degree in Information Technology or related disciplines
Excellent communication and interpersonal skills, including reporting and presentation skills
Proven track record in managerial grade, 2+ years of team management (managing a team with at least 20 staffs)
Experienced Service Management professional
Good knowledge of ITIL disciplines
Willingness to support and mentor junior staff

HOW TO APPLY:

Interested applicants, please click on Apply Now or email to [Confidential Information] with provided your latest resume in MS WORD format with below information.