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URGENT HIRING - DESKTOP ENGINEER / SERVICE DESK ENGINEER 12 hours shift

ITCAN Pte Limited
1-8 Years
SGD 2,500 - 3,200 per month
Singapore
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  • Posted 6 days ago
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Job Description

  • Provide Level 1 / Level 2 IT support
  • Diagnose and resolve issues related to desktops, laptops, printers, operating systems, applications, and network connectivity.
  • Log, track, and update incidents and service requests in the ITSM/ticketing tool.
  • Escalate unresolved or complex issues to the appropriate support teams within SLA timelines.
  • Support user account management activities including password resets, access provisioning, and email configuration.
  • Perform basic troubleshooting for Microsoft Windows, Office 365, VPN, Outlook, and collaboration tools.
  • Coordinate with infrastructure, application, and vendor teams for issue resolution.
  • Maintain accurate documentation of troubleshooting steps, solutions, and standard operating procedures.
  • Monitor recurring incidents and suggest process improvements to enhance service quality.
  • Ensure adherence to ITIL processes, security policies, and compliance standards.

More Info

Job Type:
Contract Job
Role:
Other Roles
Function:
Others

About Company

ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is fully committed to quality, customer-oriented and multi-technology expertise. Today, ITCAN operates in Singapore, Hong Kong, Australia ,India and Malaysia with over 1200 employees and clients spread across South East Asia, Europe, United Kingdom, United States, Canada, Philippines, China, Japan, and Middle East. ITCAN is committed to excellence in service for all their clients / employees.

Job ID: 152238197

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Last Updated: 13-08-2026 04:54:53 AM
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