Key Responsibilities:
- Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
- Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
- Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation
- Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
- Install and configure operating systems, software applications, and updates.
- Set up and configure network printers and other peripherals.
System Maintenance and Monitoring:
- Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
- Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
- Manage user accounts, permissions, and access levels as per company policies.
Documentation and Reporting:
- Maintain accurate records of hardware inventory, software licenses, and configurations.
- Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
- Generate reports on system performance, incidents, and resolutions for management review.
Collaboration and Training:
- Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
- Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
- Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
- Any other ad hoc duties assigned by the supervisors.
Qualifications and Skills:
- Nitec / Diploma Information Technology, or related field (or equivalent work experience).
- Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
- Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
Interested applicants, please email your resume to Surin Su Sandar Win
Email: [Confidential Information]
CEI Reg No: R23117721
EA Licence No: 99C4599
Recruit Express Pte Ltd
