UI/UX Designer, Partner Experience

Responsibilities

• Conduct partner research, stakeholder interviews, workflow assessments, usability testing, and reviews of support journeys.
• Design onboarding experiences, partner portals, administrative interfaces, request workflows, documentation discovery journeys, and dashboard views.
• Map complete partner journeys, covering handoffs, governance checks, dependencies, approval processes, and support touchpoints.
• Develop information architecture and data-rich interfaces that enhance clarity, efficiency, and operational decision-making.
• Work closely with Product Managers, Engineers, Operations, Legal, Compliance, and partner-facing teams to ensure designs are practical and compliant.
• Convert complex enterprise workflows into clear prototypes, design specifications, reusable patterns, and implementation-ready solutions.

Qualifications

• Strong proficiency in Figma or comparable design and prototyping tools, including experience with reusable components, variants, interaction flows, design systems, and developer handoff processes.
• Experience designing complex enterprise workflow solutions, partner portals, admin consoles, operational dashboards, approval processes, status tracking, and role-based interfaces serving multiple stakeholder groups.
• Ability to carry out user research, stakeholder interviews, usability testing, journey mapping, service blueprinting, and workflow analysis across B2B, G2G, consultants, contractors, vendors, and internal operations teams.
• Strong information architecture and interaction design capabilities, particularly for data-intensive screens, task queues, forms, document repositories, notifications, exception handling, and multi-stage submission or review workflows.
• Ability to translate complex business rules, governance requirements, dependencies, approvals, and operational constraints into intuitive user journeys, prototypes, wireframes, and implementation-ready specifications.
• Good knowledge of accessibility, responsive design, form usability, dashboard usability, data visualisation, and design patterns that enable reliable enterprise adoption.
• Familiarity with common data environments, BIM-enabled processes, project collaboration platforms, digital handover, construction or estate-related workflows, contract administration, and project management processes would be an advantage.
• Basic knowledge of enterprise system concepts, including API-enabled services, system integrations, data exchange, role-based access, audit trails, workflow automation, and platform scalability.
• Comfortable collaborating with Product Managers, Engineers, Solution Architects, Operations, Legal, Compliance, Security, and business stakeholders within agile or product-led delivery environments.
• Strong communication and storytelling skills, with the ability to clearly explain design rationale, user pain points, workflow trade-offs, adoption risks, and user impact to both technical and non-technical stakeholders.