Job Summary
The Trust Officer reports to the Manager, Trust Services, and is responsible for the management of a portfolio of more complex trusts and companies.
Job Accountabilitie
- Maximizing and developing the client relationship potential by reading trust deeds and related documents pertaining to trusts and companies.
- Acting as a representative of the Trust company to beneficiaries, advisors, colleagues and staff.
- Authorizing and committing the Trust company on transactions.
- Maintaining awareness of operational risk and identifying possible problems to managers and staff.
- Taking an active role in contacting clients and resolving their concerns, while referring complex issues of judgment, ethics or compliance to management.
- Proactively organizing and meeting principals and beneficiaries face-to-face, assisting in maintaining on-going good client relationships and exercising judgment when dealing with clients to ensure trusts and Bank policies are adhered to at all times.
- Communicating with management, colleagues, clients and other external parties as required.
- Maintaining an awareness of potential risks and acting when needed to limit risk exposure.
- Ensuring tasks assigned to team members are completed expeditiously in order to meet deadlines.
- Assisting with any other duties as assigned by management.
Know-How/Competency Requirements
- University degree with one to three years experience in the trust industry.
- TEP (Society of Trust and Estate Practitioners) designation would be considered an asset, or a commitment to completion of the designation.
- Ability to understand and interpret trust deeds, wills, by-laws and all applicable/relevant legislation/guidelines relating to trusts, companies and proceeds of crime.
- Strong understanding of investments and financial services.
- Good attention to detail with the ability to work independently.
- Maintain a professional image.
- Relevant language skills, for example, Mandarin Chinese.
- Good understanding and awareness of business risks and related controls.
- Ability to multi-task and work effectively under pressures.
- Good knowledge of trust industry best practices, principles, and policies and procedure
- Excellent verbal and written communication skills, and interpersonal skills, as well as team, problem-solving and organizational skills.
- Proficient in Microsoft Office suite of applications, as well as the use of trust administration systems.
Problem Solving Requirements
- Ability to identify potential risks both in file administration and processes.
- Ability to approach issues in a methodical manner and to communicate your findings clearly and professionally.
- Ability to identify options and possible solutions to work toward the next course of action.
