Salt Talent Search is looking for a Enforcement Specialist for a 12 months contract role.
Responsibilities
- Interpret and enforce Clients terms of service
- Serve as an expert in policy application and enforcing clients terms of service (including Community Standards, Advertiser & Commerce Policies, and product-specific guidelines) as they apply to content from your assigned market/region
- Apply native/fluent language skills and deep cultural, geopolitical, and community-specific knowledge to accurately assess content that requires regional context
- Gather, analyse and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
- Ensure quality and accuracy of enforcement decisions, meeting or exceeding established quality benchmarks
- Be comfortable dealing with high pressure escalations, grey areas and collaborating with cross functional experts, when appropriate, to resolve issues swiftly
- Remain up-to-date on key workflow changes, operational guidelines, policy updates and enforcement standards
- Utilize strategic tools, systems, and data to help the team analyse trends and deliver insights to define goals and improve processes
- Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material as needed
- Anticipate the societal effects of different forms of online speech and behaviour, and test hypotheses and assumptions about online activity in an operations setting
Minimum Qualifications
- 2-4 years of experience in an online operation, analyst, project management, consulting, online escalations environment or alike
- Demonstrated analytical-thinking and problem-solving experience
- Highly organized and proactive
- Experience working with graphic and objectionable content
- Experience driving high-priority cases through process of resolution
- Experience managing projects and coordination with a variety of global cross-functional partners
- Experience communicating with a variety of audiences
Preferred Qualifications
- 2-4 years experience in Trust & Safety, content moderation, online operations, or similar roles for a technology company
- Demonstrated accuracy in high-volume content review or enforcement operations
- Ability to make sound judgments under tight deadlines and competing priorities
- Familiarity with content moderation tooling and queue-based workflow systems
- Understanding of how the broader social media landscape is changing
CEI No: R1980210 | Licence No: 07C3147
