Treatment Coordinator

Treatment Coordinator Job Description

Project Search is seeking a Treatment Coordinator to serve as a patient concierge and advocate. This role is crucial for ensuring a seamless and enjoyable experience for patients. The ideal candidate will be a liaison for patients, particularly when communicating with them and authorized third parties about their treatment.

Key Responsibilities
The Treatment Coordinator's main responsibilities include working with dentists and hygienists to manage comprehensive treatment planning, patient education, financial planning, and scheduling. This is a customer service-focused position that requires a basic knowledge of dentistry.

The successful candidate will be present during all open clinic hours to service patients, coordinate with providers, and oversee the daily schedule.

Duties
New and Existing Patients
The Treatment Coordinator will:
- Be present and available in the clinic during all open hours.
- Handle all new patient calls.
- Greet every patient and answer any questions they have about their treatment.
- Schedule additional time with anxious patients before their appointment with the dentist.
- Prepare and present comprehensive treatment plans to patients in coordination with dental assistants.
- Contact patients one to two days after treatment to check on them and answer questions.
- Respond to all patient treatment and financial inquiries within 24 hours.
- Draft patient treatment letters, including referral letters and insurance treatment letters.
- Assist patients with insurance claims.
- Manage, coordinate, and schedule patient referrals, following up with referring doctors as needed.

Scheduling
Scheduling is a critical part of this role. The Treatment Coordinator should always be aware of the schedule, including upcoming daily and weekly appointments, and identify areas that need to be filled.

- The Treatment Coordinator will review the clinic's complete schedule on a weekly and daily basis to maximize provider time.
- They will manage the recall system to catalogue outstanding treatment and contact patients who are overdue for hygiene recalls.
- The coordinator will also use the short list to contact patients with outstanding treatment to fill the schedule on short notice.

Payment Agreements & Treatment Plan Acceptance
The Treatment Coordinator is responsible for managing patient payment agreements and outstanding payments.

- They will discuss treatment costs with patients, draft payment agreements, and ensure payments are made on time.
- A monthly report of all outstanding money owed on payment agreements must be provided to the clinic manager.
- They will coordinate with patients regarding refunds, credits, and vouchers, and report these to the accounting department for processing.
- The Treatment Coordinator will track and report all treatment plan acceptance rates.

Additionally, the Treatment Coordinator will be responsible for performing all Front Desk Executive duties if the front desk is short-staffed.