Work Arrangement: Work from Office, Monday to Friday
Location: Singapore
Employment Type: Full-Time
Job Responsibilities
1. Bespoke Consultation
- Handle inbound enquiries to understand clients travel preferences, budgets and travel styles.
- Recommend suitable travel arrangements and customised travel solutions based on client requirements.
- Provide fast and accurate quotations to customers.
2. Sales Conversion
- Manage the sales pipeline from initial enquiry through to booking confirmation.
- Handle customer enquiries and objections professionally and close bookings to achieve monthly revenue targets.
- Follow up with prospective customers and maintain good customer relationships.
3. Operations & Booking
- Coordinate with Japan-based land operators and other travel suppliers to secure reservations, transportation, accommodation, guides and other travel arrangements.
- Negotiate and coordinate rates with hotels, tour operators, airlines and other relevant suppliers.
- Ensure booking information and customer requirements are accurately communicated to the relevant suppliers.
4. Client Care
- Deliver a high standard of customer service throughout the booking and travel process.
- Provide pre-departure briefings and relevant travel information to customers.
- Gather post-trip feedback and maintain customer relationships to support repeat and referral business.
- Provide WhatsApp support for ongoing customer booking matters during weekends when required.
Requirements
- Good communication skills in English.
- Proficiency in Mandarin is required to communicate effectively with Mandarin-speaking customers and/or travel partners in the course of handling travel enquiries, quotations and booking arrangements.
- Proven ability to work towards sales targets, manage a sales pipeline and negotiate rates with hotels, tour operators, airlines or other travel-related suppliers would be advantageous.
- Good understanding of regional and international travel routes, visa requirements and destination information.
- Ability to provide fast and accurate quotations to customers.
- Meticulous and detail-oriented when handling bookings, passport information, travel requirements and special customer requests.
- Strong customer service, communication, coordination and follow-up skills.
- Relevant experience in travel, tourism, hospitality, customer service or sales would be advantageous.
- Fresh graduates with relevant sales internship or customer-facing internship experience are welcome to apply.
Working Arrangement
- Work from office, Monday to Friday.
- Weekend WhatsApp support may be required for ongoing customer bookings.
