Travel Retail - Consumer Insights Intern

ABOUT SHISEIDO TRAVEL RETAIL

Founded in 1872, Shiseido is a global beauty company operating in approximately 120 countries and regions around the world. Our corporate mission: BEAUTY INNOVATIONS FOR A BETTER WORLD.

Based in Singapore, Shiseido Travel Retail is Shiseido's global duty-free business which specializes in accelerating the growth of Shiseido's brands to travellers and includes operations in airports, downtown stores, border shops, airlines, and ferries. Our portfolio includes skincare brands SHISEIDO, Clé de Peau Beauté, IPSA, ANESSA, THE GINZA, Drunk Elephant, and ELIXIR; makeup brand NARS; and fragrance brands narciso rodriguez and ISSEY MIYAKE PARFUMS.

MAIN PURPOSE

Reporting to Consumer Insights Manager, the Consumer Insights intern is responsible for working with the broader Consumer & Market Intelligence team to deliver impactful research solutions to internal stakeholders.

In this process, the Consumer Insights Intern will learn and understand the process of qualitative and quantitative analysis through hands-on involvement in key research projects. As an intern, you will be able offered a diverse range of learning opportunities to develop both your technical and soft skills, as well as exposure to agency and internal stakeholder management.

KEY RESPONSIBILITIES

• Assist in the set-up, collection, and organization of research data with team support, including material design and script/data checks
• Support in the development of weekly internal reports, as well as ad-hoc survey questionnaires to ensure clear and concise outputs to stakeholders
• Collaborate with agencies to support on project deliverables, as well as to communicate updates to internal stakeholders on project status and to deliver insights in a timely manner
• Work with the team on consumer-focused projects in fieldwork and reporting e.g., day-to-day vendor communication, contribution to report development, sharing of perspective in data/narrative analysis etc.
• Assist in ad-hoc research and strategy tasks, e.g., desk & secondary research etc. as required.
• Propose and plan for new internal projects to drive consumer-centricity within the organisation

REQUIREMENTS

• Background in any related field of study such as Business, Economics, Marketing, Communications or Psychology etc.
• Interest in market research, consumer insight research or behavioural research
• Strong command and fluency in English – spoken and written. Oral and written fluency in Chinese will be an advantage.
• Self-starter appreciated - high energy levels, positive and enthusiastic. Open-minded and willing to learn.
• Excellent communication skills with the ability to articulate your thoughts and ideas well
• Organised, detail-oriented and meticulous with strong project management capabilities
• Must be proficient in MS Office, especially Excel and PowerPoint