Travel Retail - Account Coordinator - South East Asia, Hongkong. Macau, Taiwan

About the Job

The Travel Retail Account Coordinator, SEA Hongkong Macau Taiwan (TRAC) supports the Travel Retail Senior Area Manager, SEA Hongkong Macau Taiwan (TRSAM) in the commercial operations & administrative executions across the full perimeters. Standing in as an essential contact point for all retailers in Southeast Asia, Hongkong Macau Taiwan region on operational matters, to coordinate and channel through all relevant information with the agreement of the TRSAM.

PRODUCT REGISTRATION

Provide information to retailers and follow through the registrations process to ensure we have novelties & GWP registered for counter usage.

• Gather and consolidate regulatory information for retailers from Global Regulatory team
• Taking the lead to submit registration documents to markets that require a formal registration process

CUSTOMER ACCOUNT SERVICING

Be the guardian of all the customers information and data in order to be able to analyze, decide or give information internally and externally at any point of time.

• As the custodian of all data / information of the customers, the TRAC rigorously upkeeps a comprehensive database for each and every customer of the region, i,e. terms contracts & agreements, customer profile details, custom regulatory requirements, contact details, statement of accounts details

BUDGET MONITORING / STATEMENT OF ACCOUNT MANAGEMENT

Provide TRSAM with all the information needed to follow and manage the SEA HK Macau Taiwan P&L, while ensuring finance processes regarding expenses are respected.

• Issue purchase requests & purchase orders for all expenses of SEA HK Macau Taiwan region
• Reconcile every invoice / expense / ad-hoc request with the budget framework governed by TRSAM
• Maintain and organize PO# , Invoice , Capex and BC trackers to ensure all records are accurate and up to date

BEAUTY COACH MANAGEMENT

Contribute to build and animate the BC community by ensuring a smooth communication on operational topics and KPIs.

• Free Goods Allowance Ordering for all BCs.
• Monthly updates of BC's salaries, commissions and incentives
• Dispatch of BC's uniforms & accessories and allowances

POS DISPLAY & MERCHANDISING

Liaise with each region with SEA HK Macau Taiwan to ensure timely and accurate POSM ordering.

• Work closely with each region in charge to allocate POP (POSM) materials for each POS.
• Maintain and manage the database for consolidated POP ordering.

About you:

• A minimum of 2 years experience in an administrative support function in a sizable company preferably specialized in the beauty, retail or FMCG industry
• Display a high degree of responsibility, integrity, attentiveness to details with a proactive willingness to action.
• Ability to communicate with stakeholders from various expertise background and cultures.
• Time management efficiency and capable of prioritizing, ability to balance the demands & requests of various stakeholders.
• Advanced Microsoft Excel, with basic proficiency in the other Microsoft office applications

About the benefits:

• 72 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison dêtre
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose making life more beautiful, passing on a more beautiful planet, is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of Caring for people, caring for the planet we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes World's Best Employers 2024, Forbes World's Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).