About Us
100% locally owned and incorporated in 1976, Pacifica Arena is one of the largest travel companies in Singapore. We offer a comprehensive range of travel services and solutions, focused on three core areas: business trips, personal trips, as well as meetings, events and incentive trips. Our brand portfolio includes PriceBreaker, Accolade, and Cruise Arena.
Job Description
We are looking for an experienced Travel Consultant to provide a smooth travel experience for our corporate Client. You will be part of a team of Travel Consultants dedicated on-site at Hillview (Cashew MRT) to service our Client.
Responsibilities
- Handle business travel requests, including air, hotel, car and rail. Flight bookings will range from simple point-to-point to complex multi-cities.
- Ensure that reservations are aligned with the Client's travel policy and be proactive in optimising the Client's travel spend.
- Provide insightful travel advisory.
- Handle any amendments, cancellations, schedule changes and disruptions, communicating the implication of each change to the Client in a professional manner.
- Generate invoices and ensure accurate billing.
- Deliver excellent customer service and build rapport with the Client.
Required Skills and Competencies
- Possess knowledge of fares and ticketing. Able to analyse fares and routing alternatives to present the best options to the Client.
- Experience making flight reservations using a GDS.
- Knowledge of other travel products including hotels, car transfer and rail would be a bonus.
- Good geographical and fare knowledge.
- Proficient in MS Office (Word, PowerPoint and Excel).
- Meticulous and able to multi-task in a fast-paced environment.
- Positive team player with good communications skills.
