Job Title: B2C Transport Supervisor
Department/Section: Transport, Grocery Logistic of Singapore
Reports To: Department Executive of Manager
- To run day-to-day last miles deliveries, and achieve the KPIs set for transport operations.
- To plan and execute daily work efficiently, and achieve high productivity and accuracy.
- To observe and give feedback on the process for optimization.
- To train and supervise subordinates, including outsourced transporters and drivers.
- To perform deliveries as and when necessary in support of operations.
Administrative Support
- Assists the Department Executive to enforce all standing policies and procedures as established.
- Ensures all rules and regulations are strictly complied with.
- Prepares and submits all necessary reports and documents to the Department Executive on time.
- Maintains proper records of documents and correspondence.(Both internal and external)
- Maintains and upkeeps of working equipment and tools properly.
- To conduct analysis and monitoring of contractor performance to improve delivery KPI
- Provide assistance and escalation support to handling customer service request
- Provide accurate trip data to the billing team to support administrative processes.
Personnel
- Checks and monitors staff attendance and punctuality, takes corrective actions if necessary.
- Prepares and checks on staff overtime, meal and transport claims.
- Maintains record of annual leave, medical leave and all other leaves.
- Assists in all staff welfare related matters, such as medical claims, collection of payslips.
- Assists to prepare the necessary documents for staff resignation and submit the relevant documents to the Department Executive on time.
- Assists to organize recreational activities for staff in order to motivate the workforce.
- Assists all staff in their queries on personnel or operational matters.
Supervisory Duties
- Supervises subordinates in their daily work.
- Trains, motivates and develops staff in improving their skills, knowledge and attitude.
- Ensures neat appearance and proper conduct of section personnel.
- Conducts performance appraisal review for all staff in the section for confirmation, promotion and annual review
Security and safety
- Enforces security and safety measures and guidelines in the section.
- Ensures proper control as established in existing policies and procedures.
- Takes preventive measures to prevent shrinkage and undertakes measures to reduce shrinkage.
- Conduct vehicle inspections on delivery vans to ensure they meet delivery standards for both food safety and roadworthiness.
- Ensure contractors comply with safety standards within warehouse and loading area.
Skills Requirement:
- A diploma in logistics, engineering or business related field. (Preferred)
- A minimum of 2 years experience in supervisory role or a related field.
- Proven experience in last miles delivery
- Excellent documentation skills.
- Excellent planning, organizational, and time management skills.
- Experience in leading and developing top performing teams.
- Class 3/3A driving license. (Preferred)
- Proficient in Excel.
- Able to work well with staff in order to foster good team spirit
- Able to supervise, motivate and retains staff effectively.
- Ensures efficient and prompt delivery service to minimize Late or Non-deliveries.
- Ensures punctuality in processing and dispatching all relevant documents.
