Transport Operation Co-ordinator

Core Duties

• Coordinate daily transport schedules and vehicle assignments
• Monitor drivers, routes, and delivery timelines
• Communicate with drivers, customers, warehouses, and dispatch teams
• Track shipments and respond to delays or disruptions
• Ensure transport operations comply with safety and legal regulations
• Maintain transport records, logs, permits, and documentation
• Arrange vehicle servicing, maintenance, and inspections
• Handle incident reporting and emergency response coordination
• Optimize routes to reduce fuel costs and improve efficiency
• Prepare operational reports and performance data

Administrative Tasks

• Update transport management systems and spreadsheets
• Process invoices, delivery notes, and transport documents
• Manage driver rosters, leave schedules, and attendance
• Coordinate subcontractors or third-party logistics providers

Customer Service Responsibilities

• Respond to customer delivery inquiries
• Provide status updates and resolve complaints
• Coordinate urgent or special transport requests

Skills Commonly Required

• Strong communication and coordination skills
• Time management and multitasking
• Knowledge of logistics or fleet operations
• Problem-solving under pressure
• Familiarity with GPS, dispatch, or transport software
• Microsoft Excel and reporting skills

Typical Work Environments

• Logistics and freight companies
• Shipping and warehousing operations
• Bus or taxi operators
• Construction and engineering firms
• E-commerce delivery companies
• Port and airport operations