Job Description
Overview of Role/Principle Responsibilities:
The Transaction Services Analyst 2 role sits within the APAC Transaction Services function and is responsible for providing end ‑ to ‑ end oversight, control, and assurance across operational activities supporting the investment lifecycle.
The role covers multiple operational domains including Trade Operations, Asset Servicing, Cash Operations, and Derivative Services (OTC & ETD). Day ‑ to ‑ day transaction processing is primarily performed by offshore teams; the onshore role is focused on oversight, risk management, issue resolution, stakeholder engagement, and continuous improvement.
The role holder will act as a key control point between Investment, offshore operations, custodians, counterparties, and internal stakeholders, ensuring service delivery meets agreed standards and risks are proactively identified and managed.
Key Responsibilities
Operational Oversight
- Provide day ‑ to ‑ day oversight of offshore Transaction Services activities across the full transaction lifecycle.
- Monitor exceptions, breaks, fails, and aged items, ensuring timely investigation, escalation, and resolution.
- Act as an escalation point for complex or material operational issues, ensuring appropriate communication and follow ‑ through.
- Ensure activities are performed in line with documented procedures, service level agreements, and control frameworks.
Risk & Control
- Identify, assess, and escalate operational risks and control weaknesses.
- Perform root cause analysis on incidents, recurring issues, and service failures.
- Support internal and external audits, risk reviews, and regulatory requests.
- Ensure issues are logged, tracked, and closed in accordance with governance standards.
Stakeholder Management
- Build and maintain strong working relationships with:
- Investment teams
- Front Office support functions
- Offshore operations teams
- Custodians, counterparties, and vendors
- Act as a trusted contact for operational queries requiring judgement, coordination, and subject matter expertise.
- Represent Transaction Services in service reviews, issue calls, and cross ‑ functional forums.
Service Management & Performance
- Monitor service delivery against KPIs, SLAs, and quality metrics.
- Review management information, identify trends, and recommend corrective actions.
- Support training, knowledge transfer, and capability uplift within offshore teams.
Change & Continuous Improvement
- Contribute to departmental and firm ‑ wide initiatives and projects, including:
- Operating model changes
- Process re ‑ engineering
- New product or market launches
- System enhancements and migrations
- Drive continuous improvement, automation, and standardisation in partnership with offshore teams.
- Review and update procedures, controls, and documentation as required.
Skills and Behaviours Required
- Relevant experience within Asset Management Operations, covering one or more of:
- Trade Operations
- Asset Servicing / Corporate Actions
- Cash & FX Operations
- Derivative Operations (OTC and/or ETD)
- Strong understanding of the end ‑ to ‑ end investment lifecycle and associated operational risks.
- Experience working within an onshore–offshore operating model with accountability for oversight rather than execution.
- Awareness of operational risk, control frameworks, and governance standards.
- Strong analytical and problem ‑ solving skills with a focus on root cause analysis.
- Effective communicator with strong interpersonal skills and stakeholder confidence.
- Able to manage competing priorities and deliver to tight deadlines.
- Proactive, resilient, and open to change with a continuous improvement mindset.
- Strong team player committed to the success of the broader Transaction Services function.
The Knowledge, Experience And Qualifications That Will Help
- Experience on the Aladdin system would be beneficial but not a requirement.
What You'll Be Like
- The role is organised within a well-established framework. However, the role holder, is expected to play an active part in improving day-to-day procedures and how the work is to be tackled.
- Responsible for planning own workload typically against a backdrop of changing priorities and / or external events for a day ahead.
- Is required to make routine judgments in situations that are understood and uncontentious. Expected to seek assistance for anything complex or out of the ordinary.
About Us
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
