Training Operations Specialist

Technical Training Operations Coordinator

Location: On-site

Mission: To execute the logistics, data administration, and reporting necessary to ensure a 100% qualified technical workforce.

Core Responsibilities

1. Metrics & Health Reporting

Data Visualization: Maintain site-level heat-maps to identify qualification gaps across shifts and teams.

Reporting Cadence: Execute the weekly generation of Technical Qualification Plan (TQP) health metrics for local leadership.

Validation: Ensure the accuracy of local training data, serving as the Single Source of Truth for site qualification status.

2. LMS & Data Administration

System Custodian: Act as the Local Liaison for the Learning Management System (LMS).

Roster Hygiene: Update and manage the training enrollments for the Metro/Site, ensuring alignment with current headcount.

User Support: Provide first-tier troubleshooting for basic user access issues and learning plan assignments.

3. Deployment & Logistics

Operational Mapping: Align Global training programs with the local site's status and product availability facilitating program / course rollout locally.

SME Liaison: Coordinate with local Subject Matter Experts (SMEs) to ensure instructor availability for OJT/ILT sessions.

4. Onboarding Support

New Employee Onboarding Flow: Facilitate the logistics of the new hire training experience to ensure a frictionless transition.

Efficiency Tracking: Monitor the Mean Time to Onboard (MTTO) and report on local blockers preventing timely completion.

5. Feedback & Quality Assurance

Feedback Loop: Aggregates feedback from technicians regarding training content clarity and technical accuracy.

Content Documentation: Identify and document curriculum bugs or errors; submit Content Change Requests (CCRs) to the Global Curriculum team for resolution.

6. Issue Resolution

Incident Triage: Field and resolve site-level training hurdles (broken links, permission errors, or scheduling conflicts) to prevent training downtime.