Training Manager

Job Summary

The Training Manager leads the design and delivery of blended learning solutions to develop hotel staff skills and competencies, ensuring consistent high performance to deliver beautiful performances that creates a signature differentiation.

Responsibilities

• Establish and maintain a training network aligned with Kempinski standards by engaging with hotel operations teams
• Analyze training needs and measure training effectiveness to optimize learning outcomes
• Lead leadership competency programs by sourcing, evaluating, and recommending development initiatives for leaders at all levels
• Implement Kempinski training programs and tools, tracking participation and completion to ensure compliance
• Plan, design, and deliver operationally viable training programs that enhance employee skills and competencies
• Develop and execute a training marketing strategy to promote learning initiatives across hotel departments
• Coach and train managers and Departmental Trainers to improve team and departmental performance
• Promote and enforce Kempinski Corporate Training policies and procedures consistently
• Build and maintain partnerships with external training providers, suppliers, and legal and safety authorities

Required competencies and certifications

• University degree in Training or Human Resources
• Minimum 5 years hospitality industry experience, including at least 2 years in a training or similar role
• Proficiency in spoken and written English to communicate effectively with diverse stakeholders
• Strong facilitation skills to deliver engaging and impactful training sessions
• Effective communication and interpersonal skills to build trusted partnerships with team members and stakeholders
• Ability to work independently, manage multiple tasks under pressure, and develop proactive solutions
• Knowledge of hotel operations and guest service standards
• Experience in hotel operations is advantageous