Key Responsibilities:
- Design and implement training programmes to enhance client servicing capabilities and service excellence
- Identify training needs across customer-facing teams through performance reviews, feedback, and service metrics
- Develop training materials, role-play exercises, and service guidelines to strengthen client engagement skills
- Conduct workshops and coaching sessions focused on communication, relationship management, and service delivery
- Monitor service performance indicators and refine training strategies to improve client satisfaction outcomes
- Work closely with operations and business teams to align training initiatives with client service standards
- Manage training schedules, learning resources, and external facilitators where required
- Evaluate training effectiveness through assessments, feedback, and performance improvements while preparing comprehensive training reports
Requirements:
- Minimum Diploma and above
- Exceptional organisational and time management skills
- Proficient in Microsoft Office tools and calendar management software
- Discreet and professional in handling confidential information
EA License Number: 25C2980
Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.
