Training Manager

Responsibilities:

• Develop and implement training programs for stewarding staff (e.g., dishwashing, sanitation, waste handling, chemical usage)
• Ensure compliance with hygiene and safety standards such as food safety regulations, workplace safety, and sanitation protocols
• Conduct onboarding training for new hires and refresher training for existing staff
• Assess training needs and identify skill gaps across multiple sites
• Standardize cleaning procedures, workflows, and SOPs across locations
• Train supervisors and team leaders to effectively manage ground staff
• Monitor staff performance and evaluate training effectiveness through audits and inspections
• Coordinate with operations managers to align training with business needs
• Maintain training records, certifications, and compliance documentation
• Support implementation of new equipment, technology, or processes
• Lead continuous improvement initiatives to increase productivity and service quality
• Manage training schedules across multiple sites (including shift-based operations)

Requirements:

• Diploma or Degree in Hospitality, Facilities Management, or a related field
• Typically 5-8 years of experience in stewarding, cleaning operations, or facilities management
• Prior experience in training, coaching, or staff development (important)
• Strong knowledge of hygiene standards (e.g., food safety, sanitation, chemical handling)
• Familiarity with cleaning machinery and stewarding operations in hotels or large kitchens
• Good leadership and interpersonal skills (ability to train a diverse, often multilingual workforce)
• Strong communication and presentation skills
• Organizational and planning skills (for training schedules and multi-site deployment)
• Basic computer skills (Microsoft Office, training documentation systems)
• Ability to work flexible hours, including weekends or shifts if required