Training & Development Executive

Job Summary:

We are seeking a proactive and detail-oriented Training Administrator to support the scaling of our training operations as we grow towards a 2,000-agent-strong real estate team. This role is critical in supporting the expansion and execution of a comprehensive training roadmap, including CPD (Continuing Professional Development), onboarding, sales development, and leadership programs while ensuring full compliance with CEA requirements. The ideal candidate will thrive in a dynamic environment and play a key part in strengthening the agent experience through seamless delivery of both Zoom-based and in-person training sessions, as well as maintaining and updating the company-wide training calendar.

Key Responsibilities:

Training Coordination

. Schedule and coordinate both Zoom and in-person CPD courses, onboarding programs, and new training initiatives aligned with the company's growth strategy.

. Update and manage the company's training calendar, ensuring all upcoming training sessions are accurately reflected and agents are aware of the schedule.

. Liaise with course providers, internal trainers, and venues to ensure smooth delivery of virtual and physical training sessions.

. Monitor class sizes, manage high-volume registrations, and issue timely communications to participants.

. Coordinate logistics including venue booking, A/V setup for in-person sessions, and technical support for Zoom training (e.g., virtual platform setup).

. Work closely with the Marcom team to plan the training calendar, create and send individual EDMs, and ensure consistent and engaging communication to agents.

CEA CPD Compliance

. Track agents CPD progress and ensure compliance with CEA's annual requirements.

. Manage reminders, attendance tracking, and documentation to ensure 100% audit readiness.

. Support the integration of new CEA-mandated training requirements as the company scales.

Onboarding & Orientation

. Facilitate smooth onboarding and induction for new agents joining the team.

. Coordinate closely with HR to scale onboarding efforts in tandem with agent growth.

. Assist with training scheduling and other relevant onboarding tasks.

Training Program Expansion

. Assist in rolling out new training formats (e.g., hybrid, e-learning, workshops, etc.).

. Support development and administration of structured learning paths for agents at different stages (rookie, mid-level, team leader).

. Collate agent feedback and training participation data to inform continuous improvement.

Systems & Reporting

. Maintain and update training records, ensuring accuracy.

. Generate CPD reports status.

. Contribute to building scalable workflows and processes that support a larger training volume.

Administrative Support

. Handle training-related queries from agents across departments.

. Work closely with the Finance team to process paymentS.

. Support the upkeep internal training portal.

. Send consolidated evaluation forms to trainers after each training session.

. Arrange and attend meetings with trainers take down key points and follow-up actions to ensure alignment and accountability.

Secondary Responsibilities:

. To be able to communicate with salespersons.

. To envisage their challenges and assist them for a resolution.

. To ease them into our ecosystem and to guide them on our system and platforms.

. To provide assistance whenever it may arise.

. To engage conversation whenever salespersons are around and to facilitate whatever support in which they may need.

Requirements:

. Familiarity with CEA licensing and CPD requirements is strongly preferred.

. Strong coordination, problem-solving, and communication skills.

. High attention to detail and ability to manage high-volume administrative tasks effectively.

. Proficient in Microsoft Office, Google and familiar with training tools.

. Experience in managing Zoom-based and in-person training sessions is highly preferred.

. Experience supporting fast-growing teams or managing scalable operations is a plus.

Preferred Attributes:

. Growth-oriented mindset and ability to adapt to an evolving training landscape.

. Team player with excellent interpersonal skills, especially when interacting with agents and stakeholders.

. Passionate about helping others succeed and committed to delivering excellent internal service.