We are looking for a proactive Training & Development Executive to join our HR team. This is a dynamic, hands-on role where you will be the face of training for our frontline teams. You will spend approximately 70% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 30% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.
- Drive Holistic Onboarding: Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the Buddy System is effectively implemented at the store level for seamless integration.
- Facilitation & Brand Excellence: Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.
- Manage Specialized Learning Portals: Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.
- Coordinate Mandatory Compliance: Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.
- In-Store Coaching: Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors.
- L&D Operations & Process Improvement: Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.
- Data-Driven Reporting: Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.
- Shape Company Culture: Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.
- Ad-hoc Support: Assist with broader HR initiatives and general affairs projects as assigned by management.
Why you should be interested:
- The World's Leading Stage: Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub.
- Diverse Scope of Impact: From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
- Strategic Contribution: Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
- Global Brand Visibility: Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge.
Requirements:
- Degree or diploma in Human Resources, Training & Development, or related field.
- Demonstrated Facilitation Experience: Proven ability to lead workshops and engage diverse learners, ideally within a retail, F&B, or high-touch service environment.
- Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
- Proactive & Detail-Oriented: Ability to review processes/SOPs and identify opportunities for improvement.
- Communication Skills: Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
- comfortable coming into contact with Liquor & Tobacco products during the course of trainings and coaching.
- Analytical and details oriented
Preferred/Bonus Requirements:
- Experience within Travel Retail or a high-volume airport ecosystem.
- Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications.
- Prior experience managing employee engagement activities or corporate onboarding.
