Job Summary
Coordinate and optimize training course delivery through tech-driven operations, data analysis, and AI tools. You'll manage logistics, registrations, and instructor support while using automation and AI to reduce manual work, improve learner experience, and track course ROI.Core Responsibilities
1. Training Operations & Logistics
- Schedule instructors, book venues/classrooms, arrange catering, equipment, and materials
- Manage hybrid and virtual delivery setups: Zoom, LMS, projectors, mics
- Own the training calendar and ensure zero-conflict scheduling
2. Registration, TMS, LMS & Data Management
- Process registrations, payments, reminders, attendance, and e-certificates via TMS
- Maintain clean participant databases, training history, and compliance records
- Generate dashboards and reports on enrollment, attendance, and no-show rates
3. Instructor & Learner Support
- Prep and distribute course materials, slides, and digital resources
- Collect feedback and evaluations, then summarize insights for improvement
- Be the first-line IT support for trainers and learners during sessions
4. Course Effectiveness & Continuous Improvement
- Analyze participant feedback, test scores, and post-training outcomes
- Track training ROI and recommend changes to content, format, or delivery
- Identify drop-off points and suggest fixes to improve completion rates
5. AI & Tech Enablement
- Use AI to problem solve: Automate emails, reminders, certificate issuance, FAQ replies using AI agents/tools
- Content support: Use AI to draft course outlines, quizzes, summaries, and translate materials
- Process automation: Build simple workflows with tools like n8n, Zapier, or ChatGPT/Gemini to cut manual admin by 30%+
- Research and pilot new training formats: microlearning, AI roleplays, interactive modules
6. Course Development Support
- Research new topics, tools, and formats with SMEs
- Update course materials and convert content for LMS/online delivery
- Maintain version control of all training assets
- Any other tasks assigned by the company
Requirements & Competencies
- Experience: Min 1 year in training coordination, L&D ops, or education admin
- Tech Skills:
- a) Proficient in Google Workspace, and at least 1 LMS: Moodle, Talent LMS, Thinkific
- b) Comfortable with data: Excel/Sheets, basic dashboards, tracking KPIs
- c) AI Tools: Hands-on with ChatGPT, Gemini, Claude or similar to automate tasks and analyze feedback
- Skills: Strong organization, communication, and stakeholder management
- Mindset: Problem-solver. Sees repetitive task → builds automation for it
- Language: Fluent in English. Mandarin communication skills preferred to support diverse participants
