Training Centre Executive

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Job Description

Admin and Operations

Conduct administrative and operational tasks of the Training Centre
Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
Manage administrative work (Attendance, preparation of course materials and course enrollment process etc)
Coordinate and oversee training schedules to ensure adherence to SOPs
Supports and contributes to the company's continuous improvement and training programs.

Learners Management

Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximizing enrollment rates.
Build and maintain strong relationships with learners, to achieve high customer satisfaction
Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
Facilitate effective learning experiences for participants
Possess a Diploma or Degree in any discipline
Customer-oriented with good interpersonal and communication skills
Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
Candidates with experience in customer service or contact centre will have an added advantage
Good analytical, planning and organizational skills and ability to work independently.
Must be prepared to work on weekends and/or public holidays, when required
Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet