Training Associate (Courses)

Job Description
. Confident and comfortable working with IT systems emails, training management system, and customer relation system.

. Competent in using MS Words and Excel for reports generation.

. Requires logical and analytical thinking.

. Good communication skills.

. Open to working shifts. . Monday to Friday: 8am-5pm or 12pm-8:30pm

. Saturday: 8:30am-12:30pm or 12:30pm -4:30pm

Requirements
. At least Diploma in any discipline or equivalent with at least 2 years of experience in customer service.

. Good communication skills, both written and spoken.

. Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

. Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

. Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

. A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

. IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

WFO@Paya Lebar, 2-year contract
. Open to working shifts. . Monday to Friday: 8am-5pm or 12pm-8:30pm

. Saturday: 8:30am-12:30pm or 12:30pm -4:30pm