Trainer, Contact Centre (1-year contract) #HMS

Ubi OR Town TBA

Trainer, Contact Centre (1-year contract)

up to 4.3k

1year contract

Responsibilities:

. Build and execute learning strategies and training program

. Evaluate individual (new and existing), organization and program training and development needs

. Translate requirements into trainings program (classroom or online) through variety learning methods

. Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention

. Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior

. Report training progress

. Assist to capture new processes and information into the knowledge portal.

. Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders

. Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)

Interested candidates, do submit your resume to: [Confidential Information] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820