Trading Support Future and Options

A leading global derivatives marketplace is seeking a Senior Global Command Centre Analyst to join their high-performing team in Singapore. This pivotal role places you at the heart of the world's most sophisticated trading environment, where your expertise will ensure seamless market operations and exceptional client experiences.

Senior Global Command Centre Analyst - Futures and Options

Salary: Competitive and based on experience

Location: Singapore

Keywords: Futures and Options, Trading Support, Global Markets, Operational Oversight, Client Service, Market Integrity, Data Analysis, Incident Management, Financial Services, Collaborative Team

A leading global derivatives marketplace is seeking a Senior Global Command Centre Analyst to join their high-performing team in Singapore. This pivotal role places you at the heart of the world's most sophisticated trading environment, where your expertise will ensure seamless market operations and exceptional client experiences. You will be instrumental in maintaining the integrity of global financial markets, providing real-time support for a diverse portfolio of products, and acting as a vital link between clients and complex trading systems. The organisation offers a supportive culture that values continuous learning, career progression, and inclusivity, while also providing broad exposure to multiple asset classes and cross-functional teams. If you are passionate about delivering solutions in a fast-moving environment and thrive on building connections across global networks, this opportunity promises both challenge and reward.Enjoy a flexible hybrid work schedule with weekend remote working options and office-based collaboration during the week, supporting your work-life balance while ensuring operational excellence.

• Gain unparalleled exposure to a wide array of asset classes including Futures & Options, Fixed Income, Spot FX, OTC Markets, and Event Contracts, enhancing your professional growth within an inclusive and knowledge-sharing environment.
• Benefit from a comprehensive package that includes ongoing training opportunities, generous benefits, and clear pathways for career advancement within one of the world's most respected financial institutions.

What you'll do:

As a Senior Global Command Centre Analyst - Futures and Options based in Singapore, you will play a crucial role in safeguarding the stability of global trading operations. Your day-to-day responsibilities will involve providing real-time support for clients navigating complex financial products while monitoring live market activity for any anomalies. You will be expected to handle intricate investigations with precision, drawing on your analytical skills to deliver clear solutions that uphold market integrity. Working closely with colleagues across different regions, you will contribute to incident management efforts from initial detection through resolution. Your ability to communicate effectively with both technical teams and clients will be essential as you translate complex issues into understandable terms. By engaging in ongoing training opportunities and sharing insights within the team, you will help drive continuous improvement in processes and technologies. This position offers an exciting blend of operational oversight, client engagement, data analysis, and collaborative teamwork-all within a supportive environment that encourages professional development.

• Deliver expert front-line trading support for global clients by addressing market-event inquiries and product specifications across all asset classes.
• Monitor real-time market conditions and order flow to proactively identify, investigate, and mitigate unusual or inefficient behaviours that could impact market integrity.
• Oversee daily settlement data processes, product activations, expirations, and other critical operational tasks to ensure accuracy and compliance with regulatory standards.
• Lead complex investigations into internal and external client issues by translating technical or market-related problems into actionable solutions for diverse audiences.
• Develop ad-hoc data queries and perform advanced analysis to construct data-driven recommendations that inform policy improvements, process enhancements, and technology upgrades.
• Engage directly with clients through phone and electronic channels to provide immediate problem resolution while delivering outstanding customer service at every interaction.
• Collaborate closely with cross-functional teams around the globe to manage incident resolution from start to finish, contributing proactively to shared knowledge bases.
• Support the implementation of new products or system changes by coordinating with relevant stakeholders to ensure smooth transitions without disruption to trading activities.
• Maintain meticulous records of incidents, resolutions, and best practices to foster continuous improvement within the command centre function.
• Participate in regular training sessions and knowledge-sharing initiatives to stay abreast of industry developments and enhance personal expertise.

What you bring:

The ideal candidate for the Senior Global Command Centre Analyst - Futures and Options position brings substantial experience from customer-facing roles within financial services environments where attention to detail is paramount. Your background should include direct involvement with trading systems or technical support functions where rapid response times are essential. Familiarity with major charting platforms enables you to interpret complex market signals quickly while your analytical mindset allows you to spot patterns others might miss. Strong interpersonal skills are necessary for managing relationships with both internal stakeholders and external clients; your ability to explain complicated scenarios clearly sets you apart. Experience handling sensitive investigations using advanced analytical tools is highly valued as it demonstrates your capacity for thoroughness under pressure. A willingness to participate actively in team-based projects alongside independent contributions ensures you remain adaptable regardless of changing priorities. Above all else, your dedication to continuous learning positions you as someone who not only meets but exceeds expectations in this demanding yet rewarding field.

• Demonstrated experience in a customer-facing support role within financial services-ideally involving trading or technical support functions-with a proven track record of reliability under pressure.
• Comprehensive understanding of Futures and Options markets as well as core trading concepts relevant to global derivatives marketplaces.
• Proficiency in using leading industry charting tools and news platforms such as Bloomberg or Refinitiv Eikon for effective market monitoring.
• Ability to analyse statistical trends from trading activity-including price movement, volume fluctuations, and volatility-to inform decision-making processes.
• Exceptional written and verbal communication skills combined with strong problem-solving abilities that facilitate effective stakeholder management across diverse groups.
• Experience utilising investigative tools or analytical software is highly desirable for conducting thorough root-cause analyses on incidents affecting trading operations.
• Solid foundation in technical support disciplines such as data analysis or market analysis gained through hands-on roles within similar environments.
• Capacity to work both independently when required as well as collaboratively within globally distributed teams focused on shared objectives.
• A commitment to ongoing professional development demonstrated by participation in training programmes or industry certifications related to financial markets.

What sets this company apart:

This organisation stands out as a true leader in the global financial sector by fostering an environment where collaboration thrives alongside individual achievement. Employees benefit from flexible working arrangements designed around operational needs-such as remote work on weekends paired with office-based teamwork during weekdays-ensuring both productivity and personal wellbeing are prioritised. The company's commitment to diversity is reflected in its inclusive culture where every voice is valued regardless of background or experience level. Professional growth is supported through structured training programmes that keep staff at the forefront of industry developments while generous benefits packages underscore their investment in long-term employee satisfaction. With access to cutting-edge technology platforms spanning multiple asset classes-and opportunities for meaningful cross-team collaboration-you'll find yourself empowered not just to succeed but also to shape the future direction of global markets alongside some of the brightest minds in finance.

What's next:

If you are ready to take your expertise in trading support to new heights within a truly global setting, this is your chance to make an impact-apply now if you want your next career move to count!

Apply today by clicking on the link provided-your journey towards joining an industry-leading team starts here.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R1764995 Serena Fernando