Serve as the primary contact for internal stakeholders and clients, ensuring timely communication and coordinated resolution of trade finance matters.
Provide practical solutions and deliver prompt, courteous, professional responses to customer inquiries concerning trade finance.
Manage and control daily trade finance transactions, including TBML checks routed to COE‑Trade, ensuring accurate validation, authorization, and compliance with the Bank's policies and procedures.
Execute back-to-back matching for structured trade finance arrangements.
Monitor KPIs, SLA performance, and aged exceptions conduct regular sample checks to verify the quality and accuracy of COE‑Trade outputs.
Maintain SOPs and control checklists Acts as a senior to guide and mentor junior members of the Trade Operations team.
Contribute to system implementations and process-improvement projects from a user-acceptance and operational perspective.
Support risk control testing and internal/external audits related to trade finance by providing documentation, control evidence, and implementing remediation actions as needed.
