*Top Tier Digital Bank* Product Owner 12 months contract

JOB SUMMARY

We are seeking an experienced Senior Product Owner to lead the transformation of ideas into seamless, intuitive product experiences. The ideal candidate excels in planning, designing, scaling, and commercializing products, with a proven ability to test, validate, and optimize throughout the product lifecycle.

This role requires a strong client focus and business acumen to effectively prioritize and deliver on competing demands. You will inspire and influence cross-functional teams to achieve positive outcomes with executional excellence. If you are a creative problem solver who thrives on tackling complex challenges and building products from inception to scale, we encourage you to apply.

Key responsibilities include product management, governance, and commercialization activities to support client channel onboarding and the development of scalable digital solutions. Additionally, you will serve as a key point of contact for education, thought leadership, and product expertise related to client channel onboarding.

Responsibilities

Strategy

• Lead high-priority, cross-functional initiatives, addressing key strategic issues and functional architecture in close collaboration with business, operations, and technology teams, with a focus on shaping and executing the client channel onboarding strategy to achieve business objectives.
• Ensure alignment of channel onboarding product goals with overall business objectives and regulatory requirements.
• Drive the implementation of digital solutions across the channel onboarding domain and operations, fostering ongoing partnerships with internal stakeholders and clients.
• Facilitate business change management and process design by developing and reviewing detailed software/functional requirements and process flow diagrams.
• Build and maintain strong relationships with key stakeholders, communicating project progress to Senior Sponsors, Business Sponsors, Steering Committees, and the Program Management Office as appropriate.
• Serve as a subject matter expert (SME) for channel onboarding to senior stakeholders and team members.
• Stay abreast of industry trends, technological advancements, and best practices within the channel onboarding domain.
• Leverage innovative solutions to enhance operational efficiency and client satisfaction

Business

• As the product owner, responsible for crafting the product's vision, roadmap, and maximizing the delivery of business value.
• Collaborate closely with channel operations team, business units, product owners and IT resources throughout all stages of project life cycle - including investigation, analysis, design, development, testing, and implementations - to ensure business requirements are successfully implemented.
• Define and track key performance indicators (KPI's) to measure the success of various initiatives
• Institutionalize innovative ideas to accelerate the Bank's digital footprint.

Processes

• Manage the Book of Work, ensuring effective prioritization and alignment with stakeholder timelines.
• Oversee and streamline processes related to information controls, productivity, and regional/country enhancements, including workflows and procedures.
• Manage the product backlog and collaborate with technology teams to digitize client and internal operational workflows for onboarding.

·       Review and approve use case scenarios and test cases; coordinate and support user acceptance testing and production verification.

·       Ensure governance and compliance with all bank risk assessments and policies.

·       Own and approve CADM data usage and define/manage data access for CADM users; strategize and implement identity and access management applications, ensuring no toxic access.

·       Collaborate with regional and country digital teams to gather product customizations, facilitate country adoption, and support documentation, guidelines, and training for identity and access management tools.

·       Collect and analyze data to inform product direction and define enhancements to attract new clients.

·       Deliver the digital strategy for client channel onboarding, ensuring global scalability while accommodating local requirements.

·       Act as a people influencer and product owner to deliver proof of concepts and execute incubation ideas across business lines and locations, ensuring governance and controls.

·       Develop and implement plans to increase awareness of digital transformation within client channel onboarding.

·       Define and drive training programs to enhance digital automation capabilities among channel operations staff and stakeholders.

·       Identify and address inefficiencies in channel operations, proposing workflow optimizations.

·       Leverage data analysis to inform decisions and improve operational metrics.

·       Identify and mitigate risks in channel operations.

·       Partner with operations and business units to streamline processes, mitigate risks, and drive efficiencies.

·       Measure and evaluate outcomes of change initiatives post-implementation.

·       Assess the impact of process changes to ensure no additional manual touchpoints are introduced.

People & Talent

The role is not a people leader role however the role involves coordination between multiple parties 

• Work Closely with channel operations team, business teams, peer product owners, engineering lead, architects to define and implement Solutions.
• Collaborate with cross-functional teams for successful implementation and deployment of client channel onboarding capabilities 
• Engage actively with legal and compliance to raise awareness of new product features and secure acceptance of the changes.

Risk Management

• Ensure adherence to risk management framework.
• Act as the risk control owner under the Group's risk management framework at the appropriate level.
• Ensure that bank is not exposed to risks due to client channel onboarding data management by enforcing role-based access control, embed market specific data localization as part of the product design.

Governance

• Aligning with new Ways of Working Management Standards (nWOWS)
• Oversee & track implementation timelines, resolve impediments / blockers, ensure change communication & transition
• Good understanding of change management and project management
• Identify, analyse, prepare risk mitigation tactics and manage anticipated resistances
• Good understanding of ADO dashboard, key metrices and functions

QUALIFICATIONS

• Minimum 10 to 15 years of progressive experience in banking, with a strong focus on managing digital channels; experience in Fintech environments is highly desirable.
• At least 5 years of hands-on experience in identity and access management or channel onboarding, preferably within corporate or wholesale banking.
• Demonstrated expertise in product ownership, with a strong customer-centric mindset and the ability to effectively communicate with technical, business, and client-facing teams; familiarity with Cash and Trade products is advantageous.
• Proven track record in leading Agile software development initiatives, including direct experience working with Scrum teams.
• Exceptional project management skills, with the ability to independently drive complex initiatives from conception through to production delivery.
• Advanced analytical and problem-solving abilities, with proficiency in tools such as Google Analytics, Power BI, Tableau, Excel, and PowerPoint.
• Outstanding verbal and written communication skills, capable of conveying both technical and business concepts to diverse audiences.
• Experience in applying analytical methodologies to large-scale data, ensuring strict adherence to security and privacy standards when handling sensitive customer information.
• Bachelor's or Master's degree in Computer Science, Engineering, Finance, or a related field; MBA or commercially focused qualifications are a plus.
• Experience managing and collaborating with cross-border and cross-functional teams.
• Strong leadership and collaboration skills, with a proven ability to strategize and drive Book of Work initiatives in partnership with other Product Owners.