TikTok Shop E-Commerce Anti-fraud Investigations and Operations Specialist

Responsibilities

• Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform
• Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation
• Providing investigation insights to customer facing teams, and support de-escalation of customer feedback
• Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity
• Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission
• Responsible to triage, manage, and escalate any fraud incidents
• Perform other ad-hoc tasks related to fraud operations

Qualifications

Minimum Qualifications

• Minimum of 1 year professional experience in operation and investigation related to fraud, abuse, or cybercrime
• Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets

Preferred Qualifications

• Knowledge of SQL, Python, or equivalent is a plus
• Strong ability to gather information from various sources to substantiate investigation hypotheses
• Work well under pressure, and can prioritize high impact escalations