Responsibilities
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
As a Creator Governance Strategy manager, you will analyse metrics and emergent risks, formulate policies, and drive operational optimisation to improve users live-shopping experience. You are a systems-thinker, highly data-driven, and have experience taking projects from 0 to 1. You can design strategic roadmaps to govern creators live-selling performance across their lifecycle: from onboarding and commission control, through their participation in key business events such as campaigns and advertisements, to incentive programmes. You will define scenarios and creator behaviours we want to encourage and do not welcome. You know how to measure these behaviours, set targets, and develop policies to reduce poor quality content and adversarial actors, as well as improve live-selling content ecosystem quality.
Responsibilities
- Develop data-driven strategies and policies to evaluate and manage creators account health, violations, rewards, penalties, as well as their livestreaming performance. Manage go-to-market to ensure effective implementation across Asia Pacific and policy and project outcomes are met.
- Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalized recommendations. Develop and implement new signals, metrics and risks prioritization to monitor and identify new content quality and abuse trends.
- Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
- Develop, launch and implement new policies and operational workflows in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
- Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
- Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
- Act as an escalation point of contact and manage internal communications on all creator governance issues.
Qualifications
Minimum Qualifications
- Strong bachelor's degree in a quantitative field such as mathematics, statistics, data analytics; computer science, engineering, finance, economics etc.
- 5+ years experience leading programmes and developing policies. Experience with analytical tools (like Excel or SQL) to drive analytics and reporting. Data interpretation is required in this role.
- Professional experience in Strategy or Operations Management Consulting, Business Intelligence, Business Analytics, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk Analytics, Compliance, or Experience programmes.
- Driven, excellent programme management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to build and launch new strategies and workflows.
- Familiarity with e-commerce compliance and ecosystem management as well as strategic business sensitivity will be advantageous.
Preferred Qualifications
- Familiarity with SEA e-commerce and/or social media content landscape will be advantageous.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
